Alcatel Unleashed

hi~

my site have call center.

agent calling to customer with out calling (IP phone to mobile phone)

but confusion call occur 2 times.

so I checked.

first case :
When agent calling time about 4 minute, then keep going confusion. confusion voice heard tele-communication firms.
so agent get the answer from customer and calling release.

second case :
when agent calling time about 10 second, then keep going confusion. confusion voice heard tele-communication firms.

I wonder where I check point ?

I think problem from tele-communication firms not oxe.

pls answer the question.

Sorry but the translation tool you used is very bad...can't understand and even you have contradictions on it. How does an agent calls without calling?
Which is your native language?