Alcatel Unleashed

Hello all!

I'm new at this forum and have a question about a problem i'm having with voiceguides.
After a while the voiceguides start having a lot of echo on them and are hardly understandable. I have already reset the GPA board, replaced it for a new board, reset the whole system but with no result.

Alcatel will not help me because it is an old release. So if anybody has an idea...

Thanks

Give us more information..
What release, what phone hear the echo (IP ? DIGITAL ? ANALOG ?), what VG...

Hi,

I know that's obviously, but are you sure of the quality of the sound that you've put in your system ? Can you listen your guides after compilation with your audiostation to test ?

Hi,

Thanks for your reply's.

The echo and stutter are on digital phones ( they don't have ip-phones). For instance the message: "press 5 to be called back" or when you want to log-off/on a phone using *311. So all system messages are bad.

I think they are using release 4.2 but I can't check right now because I'm not in the office. I'll let you know.

Maybe you should try to re-upload the VG in the GPA ?
I would try that first, so then you would have more elements to troubleshot then..

Hi,

I know nothing about VG and GPA boards, so if you could tell me how to re-upload them I would be very thankfull.

It's probably somewhere under system/VG flash file download....?

Thanks

You must use the software "Audiostation" to do that or you can simply to reset your card with "rstcpl "number shelf" "number card""

Check /usr7/vg/flash/std to see what voiceguides are in.
You can also try to do a

rstdspcpl "shelf number" "cpu position" 1 -r