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OmniPCX Record coexistence with NICE

Posted: 17 Jan 2013 05:34
by janisk
Hello,

Have someone idea how to add OmniPCX Record to site where NiceCLS with DR-Link is already installed? I mean problem with OPS key 130.

Best Regards
Janis

Re: OmniPCX Record coexistence with NICE

Posted: 17 Jan 2013 06:00
by joao.carlos
As far as I know, it is not possible.

An App Partner that has developed a voice recorder told me once that OXE would receive only one CSTA connection for START/END recording commands.

Maybe if you use Alcatel-Lucent OTS Manager to connect to OXE and point Nice and OmniPCX Record to the OTS Manager.

I really don't know if it works, but it's a try.

Re: OmniPCX Record coexistence with NICE

Posted: 22 Jan 2013 06:39
by janisk
Thanks for reply.

Not sure if I'll go so deep in this problem. Will see.

Re: OmniPCX Record coexistence with NICE

Posted: 22 Mar 2013 14:31
by cavagnaro
Just can't as the software locks are different, 1 for NICE and 2 for others

Re: OmniPCX Record coexistence with NICE

Posted: 24 Mar 2013 13:52
by OXE_4400
As far as I know impossible to use even 2 NICE recorders with DRlink. Not talking about 2 different recorder types.