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OXO AA Transfer to external site

Posted: 03 Sep 2012 04:41
by selectt
I currently have two sites connected via SIP trunks, communicating no problem extn to extn.

Site A has a AA setup and wishes to use the free dialing option. Incoming calls to site A are answered and route to the local numbers ok. Incoming calls wanting to speak to site B dial the users extn number (calls routed by collective speed dial numbers on site A).

The handset at site B rings only once, the caller hears ring tone no reply.

the question is can calls be routed from site A to B via the automated attendant ?

thanks

Re: OXO AA Transfer to external site

Posted: 06 Sep 2012 05:31
by tot3nkopf
Do you have traces of the call?

Re: OXO AA Transfer to external site

Posted: 06 Sep 2012 07:13
by selectt
Managed to get it sorted. joining was required on the AA/voice mail ports.

thanks for the reply anyway.