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Can ACD agent of Welcome CC record conversation to his VMB?

https://alcatelunleashed.com/viewtopic.php?t=20465

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Can ACD agent of Welcome CC record conversation to his VMB?

Posted: 29 Aug 2012 11:01
by cid
Hi! Does anyone know the answer? Which mailbox will it be in this case, personal or of ACD group?

Re: Can ACD agent of Welcome CC record conversation to his V

Posted: 01 Oct 2012 10:37
by steve
If you have "record on line" license, the Agent can record the conversation to his own mailbox.
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