Page 1 of 1

Shared DID for Extension and Fax

Posted: 23 Jul 2012 07:11
by yosikatzir
Hi,
I am looking to have a customer use the same DID for his extension and Fax. If the customer answers the phone, he forwards the call to a fax number routed through the OFS. But how can I get the fax, if the call goes to his voicemail? currently I get a silent voicemail.
I am running ICS 6.6.000.107a using Unified Messaging, and OFS 6.6.0.16 running on the same server.
Thanks!

Re: Shared DID for Extension and Fax

Posted: 23 Jul 2012 11:21
by cavagnaro
I don't think that is possible unless on your OXE user you declare the fax number as associated instead of the VM.
The FAX number should be always a different access as its intention is a different one.
Other idea would be to use OneNumber to route to the fax instead based on some criteria.

Re: Shared DID for Extension and Fax

Posted: 30 Jul 2012 04:29
by yosikatzir
Thanks for the quick help! :)