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Call routing question
Posted: 16 May 2012 07:33
by selectt
Afternoon all, i have a question which needs answering.
I have a customer on site A with ISDN and a 5 users rx calls.
They intend to open site B in the future with 5 additional users. To connect the sites i could potentially create a VPN, no problem.
Site B would have to be a new OXO as they want to have local ISDN connection.
Question : The main number coming into site A rings 5 users. Is there a way of making these 5 local users ring and 2 other users at site B at the same time, using the VPN (site to site connection) ?
I know i could have 5 IP users on the back of site A and program accordingly, but the customer wants a local number on site B for disaster recovery.
hope that makes sense ?
Re: Call routing question
Posted: 16 May 2012 10:03
by enio.eltz
Hi
Is there a way of making these 5 local users ring and 2 other users at site B at the same time, using the VPN (site to site connection) ?
No, because they are diffrent systems. But you can configure to ring those 5 local users during a time. After this time it rings in the site B.
Re: Call routing question
Posted: 16 May 2012 10:06
by selectt
Many thanks, i knew about dynamically routing to another number but i wanted it to continue to ring on SITE A
Regards
Re: Call routing question
Posted: 16 May 2012 11:29
by tot3nkopf
You can use remote extension (pointing to system B hunt group) in system A group.
Re: Call routing question
Posted: 16 May 2012 11:33
by selectt
tot3nkopf wrote:You can use remote extension (pointing to system B hunt group) in system A group.
Can you expand ?
not to sure how remote extension work in call distribution ?
thank you
Re: Call routing question
Posted: 16 May 2012 11:43
by tot3nkopf
Remote extension rings an external number, in your case a DDI number in PBX B.
Re: Call routing question
Posted: 16 May 2012 11:51
by selectt
i have tried this as per your instructions and the call from site A will now ring site B , but i want it to ring site A at the same time ??
Re: Call routing question
Posted: 16 May 2012 13:29
by tot3nkopf
Parallel hunt group in A?
Re: Call routing question
Posted: 17 May 2012 05:52
by selectt
My apologies if i have missed something here.
I have programmed the main number to ring a parallel hunt group (55) in the public numbering plan on site A.
I have programed another parallel hung group (30) on site B.
If calls ring 55 how can i program site A to route to site B's hunt group 30 at the same time.
Like i said before dynamic routing of the hunt group will ring 55 then stop ringing (after say 1 sec) and ring 30.
I cant see "remote extension" feature in the number plan ?
thanks
Re: Call routing question
Posted: 17 May 2012 06:19
by selectt
this is the only reference to remote destination in the numbering plan, but no explanation in the technical docs !