Alcatel Unleashed

Dear all my friends,
I have a call flow request from customer like attach file.
I am confusing with this requirement, i have to use ACD or Auto attendant?
Does Auto attendant or ACD support "Press 0" to replay welcome message or "Press 1" to return main menu?

Can anyone give me some suggestion for this requirement?

thanks!

Hi

Automatic attendant and information messages would be enough for that flow, maybe with * to return to previous menu.

Dear Enio.eltz,
thanks for your reply. With your suggestion, Does the system support option to replay information message at the end of voice?

Best regards!

Hi

I am noit sure, but I don't think so. You can configure an OXO at the lab with demo licenses and test AA.

Dear Enio.eltz,
Thanks. I will test at our lab i give you result after that.

rgds!