Alcatel Unleashed

I am having Alcatel OXE Crystal H/W with the details of Release & Patch as under:-
I face always one or two IP Phones Booting up .Please help for the same.
CPU type : cpu0
Linux version : 55.11
Delivery software version : g1.503 ;
Patch version : 35 ;
MAO software version : G1.503 ;
Software Version Name : R8.0.1 ;
System Country : INDIA (51);
System for Large Config : no;

21/02/12 11:54:16 000001M|000/00/0/000|=4:0426=IPTOUCH terminal reset 13,00:80:9
f:7f:bd:18,2117
21/02/12 11:54:16 000001M|001/01/0/167|=5:2053=Terminal 167 in service
(1)bnp_bank> incinfo GEA
Incident number (q to quit):0426
INCIDENT NUMBER: 426
Network indicator: Alcatel 4400
OBJECT CLASS: Dhs3Terminal
EVENT TYPE: EquipmentAlarm (4)
PROBABLE CAUSE: Unknown (0)
SEVERITY: Warning
"IPTOUCH terminal reset P1 "
"P1 : Reset cause"
"P2 : Crystal number of the signaling board (optional)"
"P3 : Board number of the signaling board (optional)"
"P4 : Ethernet Address (if any)"
"P5 : Call number of set if possible"
"Incident Format : P1,(P2,P3),P4,P5"
"IPTOUCH terminal reset information "
"If the cause reset value P1 is :"
" 0 Unknown reset cause "
" 1 Power loss "
" 2 verswitch sequence (user request) "
" 3 Bad IP configuration "
" 4 failed to download lanpbx.cfg "
" 5 Software upgrade "
" 6 failed to download startfile "
" 7 reset command (user request) "
" 8 dwl go command (user request) "
" 9 UA3G reset message received "
" 10 TSC reset message received "
" 11 IPTOUCH reset message received "
" (fast init without binary download) "
" 12 IPTOUCH reset message received "
" (slow init with binary download) "
" 13 UA/UDP connection lost "
" 14 UA/UDP release message received "
" 15 DHCP lease renewed "
" 16 no DHCP offer received "
" 28 the user exit the local mmi interface in the phone"
" 32 software run into fatal error"
" 33 the ethernet link of the IP phone is disconnected from lan"
"No system reaction."
"None";
Incident number (q to quit):q

The reason of the reset is 13 UA/UDP connection lost it means that the set doesn't receive the keep alive from the cpu. Most of the time this is a network problem.
To see what the reason of reset from the set is you can enable telnet for the set in ippstat. Then a telnet connection to the set and check with command defence 99 what the reason of reset is.

Most of the time it is the network. Sometimes it helps to increase udp lost and udp keep alive in the ip qos which belong to the ip domain of the sets. I set mostly udp lost to 15 and udp keep alive to 25. Remember a set needs a reset to get this new vallues in his memmory.

But doing ippstat I can see the Menu as under ;How to enable the Telnet from the same Menu for a particular set ??
-------------------------------------
Display the IP Address of the local node : 1
Display IP Phone data of a set : 2
Display all IP Phone on local node : 3
Display registration terminaisons(short info): 4
Display registration terminaisons (long info): 5
Display an IP Phone Board structure : 6
Display all IP Phone Board structure : 7
Display all Mac Address Used : 8
Display all Mac Address Unused : 9
Display Ip phone by adr mac/adr adr ip/mcdu : 10
Display number of IP Phones connected : 11
Display all IP Phones connected on a board : 12
Display all IP Phones connected with boards : 13
Ip Phone download Menu : 14
Timeout for telnet session of IP Touch set : 15
INT IP Menu : 16
Domain Menu : 17
IPlink Menu : 18
Status Menu : 19
Display boards encryption parameters : 20
Enable telnet session of GD/GA : 21
Quit this tool : 0

Enter your choice :



Thanks in advance .....

Use option nr 15. then fill in the phonenr of the concerned set and the number of seconds that telnet is on 1440 max I belief.

Hi,

Thanks ;I will try the same & get back in case of further doubts !!!

I did Option no 15 & then Followed by the Extn no & then the timout value as 1440.After that I saw the IP of the Extn 2117 in TSC IP user & then I tried telnet IP address of the set .But I found the result as follows ;Please suggest.
(1)bnp_bank> telnet 22.192.34.219
Trying 22.192.34.219...

(1)bnp_bank>
(1)bnp_bank>
(1)bnp_bank> ping 22.192.34.219
PING 22.192.34.219 (22.192.34.219): 56 octets data

--- 22.192.34.219 ping statistics ---
8 packets transmitted, 0 packets received, 100% packet loss

I am also getting the incidents as follows :-

22/02/12 08:58:24 000001M|001/02/0/032|=4:0386=Sig. on IP set: No response from
set 00:80:9f:76:93:a5,1126
22/02/12 09:01:22 000001M|000/00/0/000|=4:0426=IPTOUCH terminal reset 1,00:80:9f
:76:93:a5,1126
22/02/12 09:01:23 000001M|001/02/0/032|=5:2053=Terminal 32 in service.

On doing the incinfo GEA & reading the cause it is Power Loss ....What does this mean ??

Please suggest !!!!

Is it only one or two sets that are constantly rebooting? Are you running two Call Servers? If you are unplug the sets do a double Bascul then reconnect them.