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IVR conference

Posted: 16 Feb 2012 22:00
by sky zhou
hi :
sorry ,my english is not well . I have a problem about IVR conference from diffence node.In my site ,there are two node in network .One have external IVR (this node can call it A ,the other B ). when a call into B node and I pick up the call with a set on B node . Then I want to make a conference to Ivr (It is on node A ).but I am Failure. there is ABC-F link between A and b. Dose someone meet this problem? 8)

Re: IVR conference

Posted: 16 Feb 2012 23:59
by vad
Failure - what do you mean? You dial IVR - and receive "busy", or you have "ring back tone" but have no answer, or IVR answer but "conference' suffix not works?

And next one - why you want to have CONFERENCE with IVR!

Re: IVR conference

Posted: 04 Mar 2012 08:54
by sky zhou
sorry .my english is not well .
My customer is call center of bank and you know OXE one node is not allowed more than 720IVR access. So there are two node ,and have 1000 IVR.
I think ni must meet this situation that when call to call center of bank and want to change you passwd of card,agent will make you and IVR a conference and you can change passwd . sorry my english is not well .

Re: IVR conference

Posted: 06 Mar 2012 04:45
by krzysioD
Not a conference but a transfer....