Alcatel Unleashed

Hi,

I was wondering if someone could offer me some advice.

I have a compact oxo site which has only one number coming into the system. This is routed to the main attendant containing only one set and the remote ISDN access. There is two ISDN2 lines coming into the system with a total of four channels.

I am trying to divert the main attendant number to a external mobile but everything I try seems just to ring the handset and does not divert.

All the features are ticked to allow external divert, join incoming, outgoing etc. Also in the feature design the transfer ext/ext is set and by on hook. The external diversion mode in joining. The joining table is all ticked for ISDN to ISDN and Analogue.

I have created speed dials in the system which route to mobile numbers using the main trunk group but again when these are entered when the Attendant Diversion and Immediate are pressed it still routes to the main attendant phone.

I thought it could be something to do with the number of available channels as each ISDN only has two. One being used with being on the phone and one with me being remotely connected to the system but I disconnected from the system and tried again but still did not work.

Any advice would be greatly appreciated.

Make a virtual extension and ext fwd it to mobile number. Divert attendant to it.

Felix wrote: when the Attendant Diversion and Immediate are pressed

If you are being prompted to choose Immediate, you are using normal extension forwarding, not Attendant Diversion. After pressing Attendant Diversion, you will be prompted for the Destination and then you must enter the Operator Password.

Thanks for the replies.

I have solved the problem (in a roundabout way) The user didnt need to be in an attendant due to only one number coming into the system so I changed this in the numbering plan to point to the subscriber and then checked the diversion apply in the dynamic routing and this solved the issue.

Thanks again for the help.