URS crashing
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cavagnaro
- Alcatel Unleashed Certified Guru
- Posts: 7014
- Joined: 14 Sep 2005 19:45
- Location: Brasil, Porto Alegre
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Re: URS crashing
Any chance to have a remote session like old times? Same customer?
Ignorance is not the problem, the problem is the one who doesn't want to learn
OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer
OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer
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knightrider
- Alcatel Unleashed Certified Guru
- Posts: 424
- Joined: 14 Dec 2009 06:26
- Location: Omnipresent
Re: URS crashing
different customer dude. When I VPN to their site, I can not get on internet.
Anyway, more infos for you... I looked at all the other available OTPE softwares and they all use the same version of URS. Only when the product was rebranded to Genesys Compact Ed. that they used Release 8 URS application. So, I am going to use the deployment wizard and run maintenance and repair that URS server application and see what happens.
After that, we'll see if I can get you on remotely b4 I escalate to the Alcatel boys. As always, thanks hombre!
Anyway, more infos for you... I looked at all the other available OTPE softwares and they all use the same version of URS. Only when the product was rebranded to Genesys Compact Ed. that they used Release 8 URS application. So, I am going to use the deployment wizard and run maintenance and repair that URS server application and see what happens.
After that, we'll see if I can get you on remotely b4 I escalate to the Alcatel boys. As always, thanks hombre!
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knightrider
- Alcatel Unleashed Certified Guru
- Posts: 424
- Joined: 14 Dec 2009 06:26
- Location: Omnipresent
Re: URS crashing
OK, well I re-installed URS. The wizard did an application remove & re-install without reboot until the end. Anyway, in last 2 weeks, the URS has sufferred same problem. The frequency seems to be once a week but not the same day or time each week. Customer getting a bit jumpy now so time to escalate and open a SR with ALU!!
