Alcatel Unleashed

Hi
I want integrate a Call Center of third partner whit a OXO pcx, the extensions are 4018IP phones, i'm need to trigger the dialing of that phones without interaction of the user, and need record all callings too.

Have some way of manage the dialing of IP phones from a non-Alcatel software?

Have some way to capture the voice packages and record them?

Thanks for the help.

If your third party CC supports TSAPI or CSTA I see no reason why it should't work. Contact a presales person and talk about versions of TAPI and CSTA supported on both ends. Another possibility is using pimphony's TSP driver for dialling on client side.
Logger should be able to record H323 RTP flow (you should make tests with this for features supported).

I have a 60 seat CC using a 3rd party screen popper and dialer via CSTA links, works great,

Hi

After looking at your post....i want to know what licenses are need in alcatel OXE rel 9.0 to interact with third party call center solutions. Also if i want to integrate 3rd party Call Center in OXO as well.

Basically in brief what all licenses needed in OXO and OXE to integrate 3rd Party applications

Thanks in advance
Regards

Csta or tsapi. Contact a presales support for better understanding of your needs.