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Listen to voice guide IAA error when incomming call
Posted: 13 May 2011 00:53
by anbani
Hi everybody,
I just configure auto attendant and one error occur. Ex: 3 caller simultaneously,
When the first incoming call connect to voice guide and listen all. (welcome to abc corp, please dial extension number or press 0...).
When the second incoming call connect to voice guide and listen middle voice guide. (please dial....press 0..), the head voice guid is cut, don't listen all guide!
...when the third incoming call same as the second.
Only the first is ok, the second, the third are not ok (Note: 3 caller simultaneously).
Any idea to fix error occur!
Re: Listen to voice guide IAA error when incomming call
Posted: 13 May 2011 03:30
by Konstantinos.E
hi
i dont know if it will work but try to set diffusion nb to 1 inside the leaf.
let me know if it worked.
Re: Listen to voice guide IAA error when incomming call
Posted: 13 May 2011 07:16
by anbani
hi you,
i have no understand this issue, i configured auto attendant i think it worked, (listen voice guide, transfer to extension number....). But when 3 incoming call simultaneously, only the first call is ok, 2nd and 3rd call still error (only listen middle voice guide, head voice guide lost).
i use Common R9.1, APA board......
Re: Listen to voice guide IAA error when incomming call
Posted: 15 May 2011 02:23
by sera544
Hi,
So ur VG is playing in middle, solution is simple, go to Voice guide, make it parameter VG start -Yes in all VG which is used in IAA.
Let me know..
cheers..
Re: Listen to voice guide IAA error when incomming call
Posted: 15 May 2011 22:03
by anbani
hi sera544,
I checked voice guide for IAA, and changed follow your guide. After make to incoming calls, no error occur! Thank you so much.
Re: Listen to voice guide IAA error when incomming call
Posted: 24 Jun 2025 10:10
by sadiseemi
anbani wrote: ↑13 May 2011 00:53
Hi everybody,
I just configure auto attendant and one error occur. Ex: 3 caller simultaneously,
When the first incoming call connect to voice guide and listen all. (welcome to abc corp, please dial extension number or press 0...).
When the second incoming call connect to voice guide and listen middle voice guide. (please dial....press 0..), the head voice guid is cut, don't listen all guide!
...when the third incoming call same as the second.
Only the first is ok, the second, the third are not ok (Note: 3 caller simultaneously).
Any idea to fix error occur!
Helo sir
Can you share IAA configuration same like your setup i want (When the first incoming call connect to voice guide and listen all. (welcome to abc corp, please dial extension number or press 0...).need configuration complete process of IAA...
Advance thanks