Alcatel Unleashed

Hello,

I have an oxo rel 5.0. it was configure for call center. my problem is when a caller hang up while on queue for around five minute. then a caller disconnect, Trunk line hangs... could it be possible when the caller hangs up trunk lines also disconnects from the system? are there any parameter to configure for the immediate termination?

tnx

What is the type of the trunks? (Analog or ISDN)

steve wrote:What is the type of the trunks? (Analog or ISDN)

analogue

Try to see if you have if you have CPC (calling Party Cleared) or polarity reversal on the analog lines. OXO is known to badly detect busy on the lines.

With CPC or polarity you can solve this problem.