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Intrude faciltiy

Posted: 21 Mar 2007 08:08
by selectt_DUP
A customer has OXO RELEASE 5.1 and looking to listen in on new starters.
I know the intrude faciltiy works but it obviously cuts out the third party.
Conference facilty is a bit messy and calls cant be listened in at wim.
Is there a way you can intrude and listen in on the other two callers ?

The site also has a small oxo call centre, is there a facility that can be used there ?

Cheers

Posted: 21 Mar 2007 08:47
by et
About intrusion. Have you marked System Misc./ Feature design/ Part1/ Conference Intrusion? In that case intrusion would be with conference and you can hear both parties.

Posted: 21 Mar 2007 15:04
by selectt_DUP
Nice one, works a treat.