Cannot access line after programming call distribution
Posted: 30 Aug 2010 12:44
Greetings,
I have OXO with 7.1 installed at a residence.
I recently programmed the only external access's Call Distribution to a number defined in the Public Numbering plan, which I route to a Hunt group to ring all the phones. This works ok.
The problem I get now is I cannot access that line after routing to this number. The display will show "TrGp 9 is busy".
It seems like assigning the line to call distribution reserves that line for incoming calls or something.
For now, I remove the call distribution programming, and it fixes the issue, but now I cannot ring more than 8 phones setup in the Attendant group table. Is there a way to have both call distribution, and access to the only line they have?
thanks in advance.
sam
I have OXO with 7.1 installed at a residence.
I recently programmed the only external access's Call Distribution to a number defined in the Public Numbering plan, which I route to a Hunt group to ring all the phones. This works ok.
The problem I get now is I cannot access that line after routing to this number. The display will show "TrGp 9 is busy".
It seems like assigning the line to call distribution reserves that line for incoming calls or something.
For now, I remove the call distribution programming, and it fixes the issue, but now I cannot ring more than 8 phones setup in the Attendant group table. Is there a way to have both call distribution, and access to the only line they have?
thanks in advance.
sam