Noise heard on handset OXE

fajar · Post by **fajar** » 18 Jun 2010 06:21

Hi, I have problem on some handset analog and digital, sometimes it is heard voice of another person next to the room, is there any way to avoid this matter?

Konstantinos.E · Post by **Konstantinos.E** » 19 Jun 2010 14:35

hello

1.make a reset of the boards in the users that u have this problem with the command rstcpl.problem solved?

2.make reset th hole system.problem solved?

3.put out the boards of the self to ensure that is a hardware problem.

4.do u have any incident?

cheers!

fajar · Post by **fajar** » 20 Jun 2010 23:01

Hi,

Have tried no 1 and 2, for number 3 do you meant to exchange the board with another?,

for the incvisu which statement indicates the problem ?,

Post by **frank** » 28 Jun 2010 01:40

Hi Fajar,

He probably meant to change the board.
Do you hear the other person even when you MUTE you phone ?

fajar · Post by **fajar** » 28 Jun 2010 04:03

Hi,
When it's not in call condition, no other voice heard except tone, if it's you mean by mute condition, or is there any other mute condition?,

mustafa.ahmad · Post by **mustafa.ahmad** » 06 Jul 2010 05:59

maybe u can check if there are two digital phones running on the same cat3 or cat5 cable... at times there is cross-talk or interference if we operate 2 digital phones on the same cable.....

hope it works

fajar · Post by **fajar** » 06 Jul 2010 10:37

Hi,
Yes guess it is about crosstalk, any suggestion?, since we can't do the recabling,.......

leo · Post by **leo** » 06 Jul 2010 10:59

Hi,
Create test scenarios. Connect the users having issues directly at the MDF...this will atleast pin point the root cause...cabling or something else.

mustafa.ahmad · Post by **mustafa.ahmad** » 06 Jul 2010 12:23

if there are two extensions running on the same cable, then make one of the extns out f serv. by givin shelf, board, eqpmnt addrss as 255.
then establish call to other extn, if the problem is resolved, then u will hv to shift one f the digital extn to another cable.

fajar · Post by **fajar** » 07 Jul 2010 03:21

If doing test on the MDF closest to the Card (Z or UA) no noise heard, the noise only heard on the user, after hops 2 MDF and 1 patch panel , we use multipair cable to connect between the MDF on each floor, on one cable run 50 or 100 pairs line, Is it normal for the line connection ?