Call Center phone for a blind person

dgalicia · Post by **dgalicia** » 03 Jun 2010 18:26

Hi.
I'm currently deploying a call center with genesys, but I have an unusual request, they have a blind agent, and I need a telephone that can have either a large keypad that can be used for call center environment or an add-on to the telephone like a braille keypad. Does anyone knows something in the market that can be used with Alcatel supported call center phones?

Regards,

Post by **tot3nkopf** » 04 Jun 2010 02:33

You can search for analog phones with braille keypad and use it as a proacd set.
The only console suitable for this is an operator one (I don't think it's working in CC environment).

However check this out:
http://www.applicationpartner.alcatel-l ... bility.pdf

dgalicia · Post by **dgalicia** » 04 Jun 2010 11:17

Thanks tot3nkopf, info was very usefull