Alcatel Unleashed

I have a site with one 4059 attendant. At times throughout the day the 4059 attendant will have more than 2-3 people on the phone. There is only one attendant in the attendant group.

Is there anyway to overflow the 4th and 5th calls at the same time to a UA FICTIV user that is supervised by other Series 8 handsets?

I have the calls coming into an entity prefix, then in the entity i route first to attendant, then UA fictiv (supervised by series 8 handsets), and then a 4645 auto attendant. This works if the 4059 attendant is out of service, or away/idle. But if they are on the phone, it does not overflow.

I really wish alcatel had series 8 attendants on a 4068 or for 4038 (and not the greeting assistant )

Thanks.

I'm not sure if this solution will work, but you could try the following:

In the attendant group fill the Attendant assistant thresholds as you like.

Attendant assistant thresholds
Start Ringing Threshold : 3
Stop Ringing Threshold : 1

Create the UA Virtual with several multi-line keys.
Create a attendant assistant key for the attendant group on the UA virtual with long ring.

On the 4038 or 4068 sets create a set supervision key for the UA virtual.

I hope this will work.....