Alcatel Unleashed

We recently had a software update on our phone system, since then our Central services has stopped working. When we receive a voicemail to a phone usually it would email a WAV file to the users email.

I have checked in PM5 and in Central services it does say that Email Notification is enabled and has the correct IP for our mail server, although it does say failed.

Any help would be great.

Thanks,
Mark

Hello !

What kind of Software Update ?? System to Rel.5.1

the system was upgraded to version R410 046 001 by the Alcatel engineer.

thanks

I think he has installed all Systemfiles, but you don't use/bought them (i.e. Internet Access, VoIP, ACD ...).
He must install the Update right, only installing the Software pack, sold by the licences.