Alcatel Unleashed

Hi All,

Has anyone every came across this issue, no CSTA information is passed with NDDI cards, is this the case? NICE tell me they are looking for call that are established

Thanks,

Killian

The only CSTA I know stands for Computer-Supported Telephony Applications... Is this what they are looking for ?

yes. it may help, do you know is NDDI supported?

Thanks,

Killian

Hi
What kind of information is he looking for exactly ?

OK, I have a NICE Call Focus with 12 Analogue TIE lines connected to the NICE Call Focus. We want to record 100% of calls and query the calls in NICE by User. NICE have came back to me and told me that there is no "call established data" in CSTA, this is needed to tell NICE that the call is Valid??

With NDDI trunks, will this information be passed for CTI?

Thanks a million,

Killian

OK, I have a NICE Call Focus with 12 Analogue TIE lines connected to the NICE Call Focus. We want to record 100% of calls and query the calls in NICE by User. NICE have came back to me and told me that there is no "call established data" in CSTA, this is needed to tell NICE that the call is Valid??

With NDDI trunks, will this information be passed for CTI?

Thanks a million,

Killian

set 'csta monitored' to true in the NDDI trunk group

Goldy, you rox