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Re: how to callback persons that abandon my call centre
Posted: 25 Sep 2014 07:51
by Jens84
To see missed calls and to ease an agents life, we decided to install CTI phones with journal. Now they are able to see every incoming call, even if the caller quits.
Maybe that hint helps.
Regards,
J
Re: how to callback persons that abandon my call centre
Posted: 08 Oct 2014 02:38
by FN_DK
HI Sadim,
We are interrestet in our software. Can you please send me the application and a trail license:
blacklightz2010@hotmail.com
Is there a guide included and what is the price ?
Best Regards
Re:
Posted: 13 Mar 2016 07:42
by hawai50
gray wrote:Hi,
Not possible, since the external person can release the call during presentation guide or any other guide of my ccd matriz, and so, the call was already connected (not by one agent but by a guide). With call account it becomes impossible to know if the caller released the call when he was earing a voice guide or in conversation with a agent.
I gray:
IT is not correct, with accounting APP you can differenciate the calls abandoned in presentation guide or vg waiting to the call answered by agents.
Regards
Re: how to callback persons that abandon my call centre
Posted: 14 Mar 2016 10:11
by sadim
Hello,
Since a image worth more then 1000 words, here in attach a screenshot of my application
Regards
Re: how to callback persons that abandon my call centre
Posted: 14 Mar 2016 14:56
by hawai50
Hi Sadim:
I have request you several times a trial version and more info for you app but never had response.
At the end at least I can see a picture, its good.
I attach and example with a popup sent to one PC in real time with abandoned call in a Pilot of ACD and accounting app.
Abandoned.jpg
Re: how to callback persons that abandon my call centre
Posted: 14 Mar 2016 15:25
by sadim
Hello,
Sorry about that.
Yes, i can send to you a trial version, Do you have CTI licenses ? Perhabs you can provide the output of cstainfo command to check it.
If yes, i can send it to you tomorrow.
Regards
Re: how to callback persons that abandon my call centre
Posted: 09 Oct 2017 04:27
by mejust
Hello Sandim
Can you please send me a copy
.
santos.rib.bruno@gmail.com thks in advanced.
Rgds
Re: how to callback persons that abandon my call centre
Posted: 09 Sep 2021 00:37
by mundoplay
Goodnight! can I test your software? I'm from Brazil. my email
tecnico@bsttelecom.com.br
Re: how to callback persons that abandon my call centre
Posted: 09 Sep 2021 07:15
by sadim
Hi, currently, i am in hollydays, Next week i Will Replay to you