Cannot connect to 4635 imap server

[patmul39]

Try this setup:
• The type of server used (IMAP)
• Account (User's) name and password (user's voice mailbox number and password)
• Email Address – Extension Number @ voice mail server IP address
• Incoming voice mail/messaging server name (voice mail / CS IP address)
• Outgoing voice mail/messaging server name (the user's default messaging server name / IP @)
• Hit "Next" - you should get a warning asking you to change the email address – NO
• Test

[jbower]

This setup made no difference.

[cavagnaro]

I have no more ideas, only left is you to run wireshark and see what is really happening on the negotiation of the protocol.

[patmul39]

jbower - In your first post you said that you did a bascul.
I suggest that you stop telephony on the backup CPU (Swinst¬ Option1¬ Option 7 - Stop before telephony) and reboot the main. With a simple bascul i doubt if your OPS locks have been activated. Lock 314 has conditions for rebooting or not!

[jbower]

I just wanted to thank both of you for your help. Problem has been solved. The voice network is on it's own vlan. After going into the core switch permissions were not given for the voice vlan to communicate with the DNS servers. After giving permissions it immediately worked. So once again thanks for your input.