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Re: No transfer to an internal Number
Posted: 23 Jul 2008 17:25
by Eliott_DUP
cavagnaro wrote:Donnobo wrote:Hey,
wahrscheinlich hat der User auf den Attendant umgeleitet (?). Falls nicht kannst du mal schauen ob der User in seiner "PhoneFeatureCOS" - "Protected against barge-in" ist. Probier dieses zu deaktivieren und erneut zu verbinden.
Viele Grüße
Please in English, we are glad you can chat but we all speak english to try to understand each other questions and helps offered so we all can later review a post and see which were the steps followed to solve it...
Hey,
probably the user is forwarded to the Attendant (?). If not, can you check the "PhoneFeatureCOS" - "Protected against barge-in" flag for this user?
Try to set it to 0 and try again to transfer the call.
Best regards
But what has barge-in to do with the problem?
And the user is not forwarded - see listfwd output above.
Re: No transfer to an internal Number
Posted: 23 Jul 2008 22:24
by torrentula
I had same problem with 4059, it was a setting in the public network class of service of the 4059 operator.
There is an option like transfer external - internal, or something like that. It was set at 0 so customer operator could not transfer an external incoming call to an internal user.
Re: No transfer to an internal Number
Posted: 24 Jul 2008 08:21
by soenke
cavagnaro wrote:soenke wrote:cavagnaro wrote:Compare the settings of this user with another one that works, specially the categories
I have compare the settings and the categorys, it`s the same.
The only thing i have found was that all phones in this room could not transfer a call by on hook. They must press the transfer key. My Phone transfers calls by on hook. Where is the Category in which i can adjust the transfer by on hook?
Check the phone facilities option...seems a bad phone category used...
ok i have found it.
But this was not the solution. I give it to Nextiraone TAC
Re: No transfer to an internal Number
Posted: 24 Jul 2008 10:34
by cavagnaro
ow ow oh what? To who?? Next who?
knocking heaven doors?
Re: No transfer to an internal Number
Posted: 24 Jul 2008 12:38
by Eliott_DUP
@Mr. Fellendorf: What's the end customer phone number and which extension has the problem?
@Cav:
http://www.nextiraone-eu.com/ TAC = Technical Assistance Center
Re: No transfer to an internal Number
Posted: 24 Jul 2008 12:58
by cavagnaro
Yup dude, but you know those guys are like flies on this forum...right Mr.......???
Re: No transfer to an internal Number
Posted: 24 Jul 2008 17:06
by knightr1der
Unfortunately Caballero - those guys are amongst the best in the world on the OXE product. Trying to get in to their companies is like...... well lets just say, it might be easier to get in to
these lovely ladies panties
Re: No transfer to an internal Number
Posted: 24 Jul 2008 17:11
by cavagnaro
Re: No transfer to an internal Number
Posted: 24 Jul 2008 17:14
by knightr1der
Re: No transfer to an internal Number
Posted: 30 Jul 2008 08:38
by soenke
torrentula wrote:I had same problem with 4059, it was a setting in the public network class of service of the 4059 operator.
There is an option like transfer external - internal, or something like that. It was set at 0 so customer operator could not transfer an external incoming call to an internal user.
I think it can`t be a Problem of the public network class because the attendent can transfer calls only to several sets but not to all sets.
