New Alcatel-Lucent software

[murraya]

thanks, I'll contact him then should I raise SR for the record software or also from the channel manager?

[n0rte]

hello,

Monday I have to present this product to a new customer and I have some queries:

- Be recorded on the same server IP and digital attachments? that is, one server can be connected by DR-LINK and IPLink at once??? or server is required for each type of bond??

- As regards the licensing? by user or channel?


Thanks for your help

Carlos Martínez
EBDPERU

Hi everyone, I'm the architect of OmniPCX Record that has been developped in collaboration with Amigo Software, well know on this site.
Why OmniPCX Record is different from the other solutions :
- its positionning is MID Market, we don't want to compete against NICE on XXL projects.
- we have selected a limited set of functionalities to keep the product simple to use and install.
- application is software based in IP and is using a TDM box called Packetizer and not a PCI card to install into a server.
- we are open to customers/bp feedbacks to enhance the solution.
- we are supported as any other alcatel-lucent products and applications and we handle all the interworking issues between OXE and OmniPCX Record.

If you have any questions or need clarifications please come back to me

[mustafa.ahmad]

can u please throw some light on how the calls are recorded for non-IP sets ?? What is the function of the PCM Card. ? how is the packetizer connected to OXE, via LAN ... ??

Thanks in advance...

Mustafa

[krzysioD]

Standard DR Link, just read docs about it... there are schematics etc..