Hi guys,
I have the following issue: I am trying to route to a not ready ACD set (Intercommunication WDE RSI with a TRoute based strategy attached). In theory this would be no problem.
I have 3 nodes, let us call them N1, N2, N3. N2 and N3 communicate through N1.
The problem (using WDE TeamCommunicator strategy with TRoute):
- agent 1 in N1 can call not ready agent 3 in N3 no problem and viceversa
- agents in the same node N1, N2, N3 cannot call a not ready agent in the same node
- agents in N1 can call not available agents in N2 and N3
- all scenarios in ready work
Direct call not using internal targets in WDE work regardless the state ready/not ready as expected.
For WDE 3 RSIs are configured one per node.
In WDE:
intercommunication.voice.routing-based-targets = Agent
intercommunication.voice.routing-points = RSI1@N1, RSI2@N2, RSI3@N3
Same strategy is loaded on all 3 nodes.
RSIs have appropriate rights on all nodes.
Any ideas?
Thanks.
RSI Troute to Unavailable agent ABCF
- cavagnaro
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Re: RSI Troute to Unavailable agent ABCF
Logs?
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- tot3nkopf
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Re: RSI Troute to Unavailable agent ABCF
PBX replies with DN busy. Of course Genesys says it is the switch.
We have a ticket opened for this with Alcatel.
I was looking to see if somebody experienced similar behaviour.
We have a ticket opened for this with Alcatel.
I was looking to see if somebody experienced similar behaviour.
- cavagnaro
- Alcatel Unleashed Certified Guru
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Re: RSI Troute to Unavailable agent ABCF
Well yeah, I would say PBX too as there is not much in Genesys to configure for transfers :S
Your scenario is new to me
Enviado de meu E6633 usando Tapatalk
Your scenario is new to me
Enviado de meu E6633 usando Tapatalk
Ignorance is not the problem, the problem is the one who doesn't want to learn
OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer
OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer