business hours

[cowrea]

Greethings,

im not quiet shure if i've chosen the right sub-forum.

I've got a Alcatel OmniPCx.

One employee told me that he wasn't able to call his colleague in the early morning hours.
He called the phonenumber but it just rings about 4 times, then a voice said to him in german that he's trying to call someone out of business hours and he should try it later again. (About 2:00, Sunday)

I testet it myself, but i was able to let the same phone ring for about 3min. I checked it 14:00(Monday), maybe this would be the different.


Now my questions.
Could i define "business hours"?
How does it work?
Could i set some different "business hours"?
Am i looking for the right thing?


I'm not shure how to handle it.

Thanks



Cowrea

[agurain]

Hi,

you can manage the bussiness hours in the entities. You can manage a calendar for incoming calls and another one for outgoing calls...

The COS of users who belong this entity follow this state...

best regards

[vad]

Entity/ Incoming state hours and outgoing state hours - you can manage day/nights/attendant status
Attendant set (if exist) - can switch entity state
In Public network COS/Access COS - you can manage different behaviour - allow or forbid incoming and outgoing calls depends of Entity state.

[nhou]

Before you made your call, it's always good to verify your entity stat. It will tell you what's your current outgoing/incoming state.

(1)oxe> entitystat #

# - Entity number