Direct call to the voicemail

[haroun]

yes in this case creat one abbreviated number =vm deposit prefix+extension number

[Joris06]

Hello,

The solution with abreviated number works.
I have a prefix "#20" with the "local feature" "Voice Mail Deposit", then I have a direct abbreviated number prefix "20" with "#20" as "Call Number".
When I made my first test, it works, and I thought it was ok, but it wasn't.

I made my tests like that :

local phone 6043 calls 6188 (external IVR, connected with a SIP trunk)
external IVR stream a sound file, then transfer the call with a REFER SIP command to 206042,the voicemail of user "6042".

Then I have tested with external call :
I've redirected a DDI to 6188 (IVR), then I've called this DDI with my mobile phone.

I heard the sound file, then the transfer to the voicemail failed.

So I tried to redirect directly my DDI to 206042 (the voicemail), and I figured out that it didn't work either.

So, here is my new question : is there a way to access a local feature, such as "Voice Mail Deposit" by calling a DDI ?

Thanks,

Joris

[Joris06]

Hello,

Nobody has an idea about my problem ?

The goal I try to achieve is this one : I want dial a number to access directly the voicemail deposit menu, just as when the user's not answering, but without ringing his phoneset.
And I need that number to be accessible from local users, and from outside callers (via DDI for example).

I'm pretty sure there is a option somewhere to do that, there is options for almost everything in OXE, but I didn't found it yet

Thanks,

Joris

[haroun]

may be disa with automatic substituion

[Joris06]

How can I do that ?

[tgn]

posted it allready...

Create 2 multiline Keys with different Numbers. Forward only the secondary line to voicemail.

not elegant and also user has a right to delete the forward... but it must work.

Regards. . .

[Joris06]

Thank you, I'll try that.