Wrong Cpu-Id

[richardmingoti]

I have a big problem.

I was installing a Enterprise, and my CS Board stop working. Then we change the board, and that message "30 remanining day(s) to fix this issue." appear. When we receive license with the new Cpu-Id, the system just don't accept, I made the copy whit the filezilla, and send the swinst restore the OPS files. After a time the following message appear:

ERROR: Bad value for package IP-Softphone Attendants number 1
********INVALID NEW FILE software.mao: copy not done ***
ERROR OPS files not copied

It's a Release 10

So, anyone knows if I will have to clean the CS and Install everething again, step by step?

Thanks...

[tot3nkopf]

No. You don't have license for IP softphone attendant in the new license, but you have one configured in the database. You should remove IP attendant and restore the software key.

[richardmingoti]

tot3nkopf,

thanks for the answer. I'll try this option, but I see in that screen before the OPS instalation that there is a License for IP Attendant in it. Before that message the system tells that the Version of the file changes for 2 to 4. Do you think that this change can hava anything to do with that problem?

Best Regards

[tot3nkopf]

Try that first.
OPS Version 2-->4 change is normal, but means that another ops file was released by ALU (3) at some point.

[richardmingoti]

Thanks a lot. I did what you've said and the OPS files are updated now. The original files have 2 IP Attendant installed, and this new files have just 1 license. Everything its ok now!