[Resolution]GPA2 board out of service

[thkim81]

Hi~

I had change cs server IP and reboot call server

and M2 cabinet GPA2 board no problem without one GPA2 board

problem GPA2 board is out of service

If GPA2 in-service, I cann't dynamic voice guide and system voice guide.

so I tring below :


first :

delete board and new create : fail

second :

reset board : fail

third :

when GPA2 board status is in service, delete the dynamic voice guide and new added : fail

fourth :

GPA2 board have 2 battery so I change the another battery : fail

now I did the status in service but I can't upload dynamic voice guide and system voice guide.

GPA2 board configure are same another GPA2 boards.

I attaching the data with problem GPA2 board


PS :

problem GPA2 board :

shelf cpl
2 15

[retrojo]

Hi, I think yuo have a phisical problem with your card for this message
Beginning of downloading tonesnv_r2
19/03/12 06:10:41 000001M|002/15/-/---|=5:0261=End of downloading tonesnv_r2
19/03/12 06:10:41 000001M|002/15/-/---|=4:0260=Beginning of downloading bnvdsp1gpa2
19/03/12 06:11:00 000001M|002/15/-/---|=2:2023=Board downloading has failed------------> "don't finish of downloading all guides like inglish, spanish, french..."
so this incident: 2166=CPU requires Reset CPL GPA (2,15) Cause 7 --- this message repit in your incidents
"7 :Reset of coupler after its firmware download failure "

I ran the same command in my pbx and this is the result:

xa00>

etat_vg = VG_STABLE (0)
Batteries for backup of voice guides are GOOD--------- this is your problem, can you try to change the card?
slot 1: Card status register= 4E identifier=
Static voice guide Language: "in this part show the configuration your pbx has" (in my case it has a project of voice)
slot 2: similiar information above

Slot 3: similar information above

Slot 4: similar inforamtion above

regards!!

[thkim81]

thanks retrojo

[thkim81]

thanks retrojo

I opend the eSR about this problem.

so I did indicated the cause.

GPA2 board was problem. I changed the GPA2 board.

I resolved the problem.

[retrojo]

great!!
regards