Internal calls one way communication

[thanzeel]

Hi all,

I'm using a common hardware with Rel 9.0 patch 27.We are facing an issue onsite. When the users are making calls using digital extensions, the customer is complaining that the first time they call there is only one way communication between them. When they re try the call there is two way communication.


Scenario:
User A calls User B. User B is not able to hear A whereas A can hear B clearly. But when the call is disconnected and retried the communication is back to normal.

Can anyone please help me out in this urgently. What are the parameters we have to check.

Thanks and Regards

Thanzeel

[thanzeel]

Please help me out.... I'm getting incidents stating Compressor out of service and in service. Does this has anything to do with this??

Thanzeel

[thanzeel]

these are the incidents...

17/01/12 12:44:15 000001M|002/06/0/000|=3:1307=MCDU in distri tab entity 1, col
Night , line 4 incorrect or missing
17/01/12 12:44:15 000001M|002/06/0/000|=3:1307=MCDU in distri tab entity 0, col
Night , line 4 incorrect or missing
17/01/12 12:44:45 000001M|002/06/0/000|=3:1307=MCDU in distri tab entity 0, col
Night , line 4 incorrect or missing
17/01/12 12:47:21 000001M|---/--/-/---|=3:4075=PBM : Transaction 1 aborted by wa
tch dog
17/01/12 12:49:32 000001M|004/01/0/015|=3:1307=MCDU in distri tab entity 5, col
Night , line 4 incorrect or missing
17/01/12 12:49:51 000001M|004/01/0/015|=3:1307=MCDU in distri tab entity 5, col
Night , line 4 incorrect or missing
17/01/12 12:49:51 000001M|002/00/-/---|=0:4403=Error 14 on message type 3 on tim
eslot 0
17/01/12 12:49:51 000001M|002/00/0/254|=4:4251=Compressor out of service - cr=2,
cpl=0, pcm=0, it=21
17/01/12 12:49:51 000001M|002/00/0/254|=4:4253=Compressor put in service - cr=2,
cpl=0, pcm=0, it=21
17/01/12 12:50:14 000001M|004/01/0/015|=3:1307=MCDU in distri tab entity 5, col
Night , line 4 incorrect or missing

[tot3nkopf]

7/01/12 12:49:51 000001M|002/00/0/254|=4:4251=Compressor out of service - cr=2,
cpl=0, pcm=0, it=21
17/01/12 12:49:51 000001M|002/00/0/254|=4:4253=Compressor put in service - cr=2,
cpl=0, pcm=0, it=21

For me it looks like a faulty daughterboard. Did you tried to replace first MADA board and then GD and see if the incident reproduces?

[thanzeel]

I have an activity tonight. I'm planning to replace both the GD and MADA board at the same time. But do you think this could be the issue..??

[tot3nkopf]

I have an activity tonight. I'm planning to replace both the GD and MADA board at the same time. But do you think this could be the issue..??

At least this is how it looks like. You should find out tonight.

[iwayan]

I have an activity tonight. I'm planning to replace both the GD and MADA board at the same time. But do you think this could be the issue..??

At least this is how it looks like. You should find out tonight.

Is there any update on this issue ??, I have the same problem with this.. how to fix this??

[thanzeel]

I just changed the compression board... and it started working fine... I saw in compvisu when the call lands in the particular compression location there is one way communication...

[iwayan]

I just changed the compression board... and it started working fine... I saw in compvisu when the call lands in the particular compression location there is one way communication...

I have plan to update the patch,, please help how is you change to compression board.
below is my GD BOARD setting, did you find anythings incorrect from this below??
lqConsult/Modify: Boardqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqk
x x
x Node Number (reserved) : 1 x
x Shelf Address : 2 x
x Board Address : 0 x
x x
x Interface Type + GD x
x Virtual board + NO x
x Serial number : -------------- x
x Usage State + Idle x
x Operational State + Enabled x
x Main/Standby State + Main (Master) x
x Number Of Sets Being Connect. : 0 x
x Country Protocol Type + Default x
x Incidents Teleservice + YES x
x GD/GA Daughter Board + MADA3 x
x Nb of Compressors for Gateway : 0 x
x Nb of Compressors for IP Devices : 24 x
x Number of N part conferences : 0 x
x Zone Paging + NO x
x Use of volume in system + NO x
x Local volume (dB) : 0 x
x x
mqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqj

x Virtual board + NO x
lqConsult/Modify: Boardqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqk
x x
x Node Number (reserved) : 1 x
x Shelf Address : 5 x
x Board Address : 0 x
x x
x Interface Type + GD x
x Virtual board + NO x
x Serial number : -------------- x
x Usage State + Idle x
x Operational State + Enabled x
x Main/Standby State + Main (Master) x
x Number Of Sets Being Connect. : 0 x
x Country Protocol Type + Default x
x Incidents Teleservice + YES x
x GD/GA Daughter Board + MADA3 x
x Nb of Compressors for Gateway : 0 x
x Nb of Compressors for IP Devices : 18 x
x Number of N part conferences : 0 x
x Zone Paging + YES x
x Use of volume in system + YES x
x Local volume (dB) : 0 x
x x
mqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqj



lqConsult/Modify: Boardqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqk
x x
x Node Number (reserved) : 1 x
x Shelf Address : 6 x
x Board Address : 0 x
x x
x Interface Type + GD x
x Virtual board + NO x
x Serial number : -------------- x
x Usage State + Idle x
x Operational State + Enabled x
x Main/Standby State + Main (Master) x
x Number Of Sets Being Connect. : 0 x
x Country Protocol Type + Default x
x Incidents Teleservice + YES x
x GD/GA Daughter Board + MADA3 x
x Nb of Compressors for Gateway : 0 x
x Nb of Compressors for IP Devices : 24 x
x Number of N part conferences : 0 x
x Zone Paging + YES x
x Use of volume in system + YES x
x Local volume (dB) : 0 x
x x
mqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqj

lqConsult/Modify: Boardqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqk
x x
x Node Number (reserved) : 1 x
x Shelf Address : 7 x
x Board Address : 0 x
x x
x Interface Type + GD x
x Virtual board + NO x
x Serial number : -------------- x
x Usage State + Idle x
x Operational State + Enabled x
x Main/Standby State + Main (Master) x
x Number Of Sets Being Connect. : 0 x
x Country Protocol Type + Default x
x Incidents Teleservice + YES x
x GD/GA Daughter Board + MADA3 x
x Nb of Compressors for Gateway : 0 x
x Nb of Compressors for IP Devices : 24 x
x Number of N part conferences : 0 x
x Zone Paging + YES x
x Use of volume in system + YES x
x Local volume (dB) : 0 x
x x
mqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqj


lqConsult/Modify: Boardqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqk
x x
x Node Number (reserved) : 1 x
x Shelf Address : 8 x
x Board Address : 0 x
x x
x Interface Type + GD x
x Virtual board + NO x
x Serial number : -------------- x
x Usage State + Idle x
x Operational State + Enabled x
x Main/Standby State + Main (Master) x
x Number Of Sets Being Connect. : 0 x
x Country Protocol Type + Default x
x Incidents Teleservice + YES x
x GD/GA Daughter Board + MADA3 x
x Nb of Compressors for Gateway : 0 x
x Nb of Compressors for IP Devices : 24 x
x Number of N part conferences : 0 x
x Zone Paging + YES x
x Use of volume in system + YES x
x Local volume (dB) : 0 x
x x
mqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqj

x Virtual board + NO x
lqConsult/Modify: Boardqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqk
x x
x Node Number (reserved) : 1 x
x Shelf Address : 9 x
x Board Address : 0 x
x x
x Interface Type + GD x
x Virtual board + NO x
x Serial number : -------------- x
x Usage State + Idle x
x Operational State + Enabled x
x Main/Standby State + Main (Master) x
x Number Of Sets Being Connect. : 0 x
x Country Protocol Type + Default x
x Incidents Teleservice + YES x
x GD/GA Daughter Board + MADA3 x
x Nb of Compressors for Gateway : 0 x
x Nb of Compressors for IP Devices : 14 x
x Number of N part conferences : 0 x
x Zone Paging + YES x
x Use of volume in system + YES x
x Local volume (dB) : 0 x
x x
mqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqj

lqConsult/Modify: Boardqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqk
x x
x Node Number (reserved) : 1 x
x Shelf Address : 10 x
x Board Address : 0 x
x x
x Interface Type + GD x
x Virtual board + NO x
x Serial number : -------------- x
x Usage State + Idle x
x Operational State + Enabled x
x Main/Standby State + Main (Master) x
x Number Of Sets Being Connect. : 0 x
x Country Protocol Type + Default x
x Incidents Teleservice + YES x
x GD/GA Daughter Board + MADA3 x
x Nb of Compressors for Gateway : 0 x
x Nb of Compressors for IP Devices : 12 x
x Number of N part conferences : 0 x
x Zone Paging + YES x
x Use of volume in system + YES x
x Local volume (dB) : 0 x
x x
mqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqj

[thanzeel]

I changed the compressor card physically... no change on the configuration