Incoming Analog Trunk Call keeps on ringing

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ccube
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Posts: 80
Joined: 04 Jun 2008 02:14
Location: Philippines

Incoming Analog Trunk Call keeps on ringing

Post by ccube »

Hello,

I've experienced this problem when a call is received from an Analog Trunk (NDDI) and was transferred to a local. The set that had received the transferred call still rings even though the caller already hung up. I also have simulated it on our lab system and had already modified detection of on-hook tone. Please help.


Regards,
ccube
vad
Alcatel Unleashed Certified Guru
Alcatel Unleashed Certified Guru
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Joined: 23 Sep 2004 06:47

Re: Incoming Analog Trunk Call keeps on ringing

Post by vad »

When you transfer call and called set have ring - incoming line placed on hold and PBX send music on hold - in this case you can have problem with "on-hook" tone detection (busy tone and MOH or hold tone present on line in the same time).
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ccube
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Posts: 80
Joined: 04 Jun 2008 02:14
Location: Philippines

Re: Incoming Analog Trunk Call keeps on ringing

Post by ccube »

Hi Vad,

The call is not put on hold. The called party (PABX local) keeps on ringing even after an incoming call from an analog trunk had already hung-up. As per ALU on their TC 1181, it is a normal behavior of Analog Trunk Cards. If this is the case, would it be safe to change/lower the values of the On-hook tone under Tone Detector Parameters?


Regards,
ccube
chesterd

Re: Incoming Analog Trunk Call keeps on ringing

Post by chesterd »

is this resolved?
swinstation

Re: Incoming Analog Trunk Call keeps on ringing

Post by swinstation »

hi
find and change your busy tone detection
haroun
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Posts: 1461
Joined: 29 Mar 2010 11:09

Re: Incoming Analog Trunk Call keeps on ringing

Post by haroun »

And what's happen if local user ansawer even the exrnal caller has hang-up?
scenarion : the local use will receive the external dialling tone and he will dial as he likes , he will be free and no control and no descrimination rule can stop him :lol: . and welcome to huge bill
i think their no solution for this in release 7.1 i have change lotof parmeters even busy tone detection but no succes. i think you should ask you carrier to send batterie inverssion in offhook
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