Hi
Can ACD annoucment tell us something about our queue ?
If there is a way about this help me please..
Best Regards.
Can ACD annoucment tell us something about our queue ?
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swinstation
that is voice guide number 518 you have to choose your language and record your fix1 message and your variable numbers and fix2 message for example your are 2th person in Q.
fix1=you are
variable=1th up to the number you want.
fix2=person in Q.
As I said the numbers is different in different language.
Best regards.
fix1=you are
variable=1th up to the number you want.
fix2=person in Q.
As I said the numbers is different in different language.
Best regards.
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aydincetin
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krzysioD
Configuration above is OXE -specific Announcement current queue position or expected waiting time (EWT) is OXE specific.
You need oxo.
For OXO ACD you should consult docs avalible on BPWS. I'm not OXO guy but some features are only avalible if some license or some ACD time is bought, or if you have an HDD (to store voice messages!). As i see it you've got:
Enter when to Broadcast estimated waiting time announcement according to the queue status of the ACD group. Three choices are possible:
* Broadcast an announcement if the rank in the queue is superior to x (this value can be defined and it specifies the alert rank in the queue). Possible value: between 0 and 32.
Example 2: If x = 3, the announcement broadcast starts when the call enters the queue if 3 other calls are already queued. Once the announcement is broadcast, the ACD queues the call normally and informs the caller about the queue status and the possibility of leaving the queue.
* Broadcast an announcement if the possible queue time is superior to xx minutes. Possible value: between 1 and 99. For the estimated queue time, the "average time for an ACD conversation" parameter must be typed.
Example 3: If the possible queue time is superior to 5 minutes after the announcement broadcast, the ACD queues the call normally and informs the caller about the queue status and the possibility of leaving the queue.
* Broadcast is deactivated
You need oxo.
For OXO ACD you should consult docs avalible on BPWS. I'm not OXO guy but some features are only avalible if some license or some ACD time is bought, or if you have an HDD (to store voice messages!). As i see it you've got:
Enter when to Broadcast estimated waiting time announcement according to the queue status of the ACD group. Three choices are possible:
* Broadcast an announcement if the rank in the queue is superior to x (this value can be defined and it specifies the alert rank in the queue). Possible value: between 0 and 32.
Example 2: If x = 3, the announcement broadcast starts when the call enters the queue if 3 other calls are already queued. Once the announcement is broadcast, the ACD queues the call normally and informs the caller about the queue status and the possibility of leaving the queue.
* Broadcast an announcement if the possible queue time is superior to xx minutes. Possible value: between 1 and 99. For the estimated queue time, the "average time for an ACD conversation" parameter must be typed.
Example 3: If the possible queue time is superior to 5 minutes after the announcement broadcast, the ACD queues the call normally and informs the caller about the queue status and the possibility of leaving the queue.
* Broadcast is deactivated
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aydincetin
