Sending dtmf from extention

[Vantheman]

Hallo

I installed a extenal new IVR system the system needs to send dtmf from the extention
how its going to work is a extention will forward and incoming call into a group the group that is a messaging system will pick up and ask you to dial 1 to 5 to rate agent service and company service ,my problem is that I cannot send dtmf signal between internal extentions
Please help this is for a major company

thank you

[vad]

If you need to send DTMF between internal extention - during confersation dial prefix "External Features DTMF end-to-end dialing" (for digital set). I prefer to use "*".
If prefix f.e. "#90" (more than one digit) - during dialing another side will hear "tone on hold" or music. If this not convenient (f.e. for IVR) - create programmed key with this prefix.

[Vantheman]

Thanks ,is there a way i can set it up to be automatic without dailing anything ,no"0"

[swinstation]

hi
i have your problem too.
please help me to solve it i need to send dtmf to external IVR.
thanks.

[murraya]

Hi, this may work for you but will also have a side affect... I assume that the IVR is connected on Z ports for the below.

1: set IVR ports as 4610 VPS extns
2: set the IVR to ignore the digigts sent at the beginning of the call.

When a call is passed to the IVR the type of call will be sent along with the extn number. but after that the port is open for the user to dial DTMF.

[Vantheman]

thanks for the help but in the ivr all it puts out is a1 nothing else how can I make the pabx send out just the numbers of the incoming call and agent

[murraya]

Hi, try 4620 (vps+ clip) it should give called info also.

[Vantheman]

No still doesn't work ,Any other ideas .See the system exports the report into a sql database
in the database it only shows a1 in the customer number field and a1 in the extention number field,Please guys I need to get this working

[vad]

For analog internal set - no problem? they can use DTMF dialing (for select some items in IVR).
But for digital set - why not convenient to dial prefix "DTMF and to end dialing" (f.e. manage "*" for this feature)?

[sergiorpinho]

Posting Vantheman question:

"...is there a way i can set it up to be automatic without dailing anything ,no"0"?

Thanks