status all lines mailbox 4645 always busy.

[johnson_tiam]

hi vad,

no..no..we have a misunderstanding.
of course at onsite pbx, it will be "INSERVICE", in place of the "REG NOT INITIALIZED" it shown because i'm using a vmware to restore the database to see the configuration sir.
i'm sure the compressors is up and running on the user's pabx.
please tell me if you need further information to analyze the issue,
the 3 voice ports often turn to NOK, while other 5 is shown '---'
so the voice mail is completely out of order,
we have to force disable all ports and re-enabled all ports (temporary solution).
i'll attach the incvisu i mentioned if you don't mind,
sorry it's kinda big file (about 3megs).
Many Thank's

Best Regards,
Johnson

[vad]

IN services? But you have incident like this
21/07/09 07:53:43 000001M|002/00/0/254|=4:4251=Compressor out of service - cr=2, cpl=0, pcm=0, it=9
21/07/09 07:53:43 000001M|002/00/0/254|=4:4253=Compressor put in service - cr=2, cpl=0, pcm=0, it=9

But as I see in incidents - problem starts after
10/07/09 08:26:39 000001M|018/01/-/---|=4:5400=4645 Software Error: Error Code 0x 0.24 Module 0x 0. 0 Line 0x 0.13
10/07/09 08:26:39 000001M|018/01/-/---|=4:5400=4645 Software Error: Error Code 0x 0.1e Module 0x 0. 0 Line 0x 0.21
10/07/09 08:26:39 000001M|018/01/-/---|=4:5402=4645 Error Data: 0x003f 0x0000 0x44a0 0x0000 0x0086

In any case - I prefer install last patch (f.e. g1.503.27) at first.
F.e. from patch 25 read.me - was solved problem like "Randomly the dedicated 4645 Appliance server is stopped working"

[johnson_tiam]

hi vad,

thank's for all your help.
last but not least, may i ask you whether we are able to jump to the last patch (patch 29),
or we have to do patch 27 first before 29.
please do advice.
many thank's

best regards,
Johnson

[vad]

If you have patch 29 - use this patch.

[johnson_tiam]

great, I'll do that.
Thank's