status all lines mailbox 4645 always busy.

[adhan]

Hi All,

I need your advice i got the problem with our customer,

Our usinh voice mail 4645 but right all lines mailbox always busy.

if use command Eva_tool i reset the port all line back to normal but after that always busy.

i got alarm incvisu below:

1/07/09 10:08:32 000001M|002/06/0/006|=3:1278=Incoherent connection object type : index=65535 type=16
21/07/09 10:08:32 000001M|---/--/-/---|=0:2663=IPC Chorus err: appli SERV_APL oper 7 err -1
21/07/09 10:09:16 000001M|---/--/-/---|=0:2663=IPC Chorus err: appli SERV_APL oper 7 err -1
21/07/09 10:09:33 000001M|002/00/-/---|=0:4403=Error 14 on message type 3 on timeslot 0
21/07/09 10:09:33 000001M|002/00/0/254|=4:4251=Compressor out of service - cr=2, cpl=0, pcm=0, it=13
21/07/09 10:09:33 000001M|002/00/0/254|=4:4253=Compressor put in service - cr=2, cpl=0, pcm=0, it=13
21/07/09 10:09:36 000001M|002/00/-/---|=0:4403=Error 14 on message type 3 on timeslot 0
21/07/09 10:09:36 000001M|002/00/0/254|=4:4251=Compressor out of service - cr=2, cpl=0, pcm=0, it=9
21/07/09 10:09:36 000001M|002/00/0/254|=4:4253=Compressor put in service - cr=2, cpl=0, pcm=0, it=9


Please i need your advice ?

what is mean alarm something problem with MADA3

Thanks for help.

Irham

[tincho.rn]

Hi. Release? Regards.

[vad]

For 4645 - you need min 8 compressors (MADA1 or MADA3 daughter card, or MCV8/24).
If f.e. you have this card on GD in position 2-0 - you will have problem with 4645 becouse exist problem with compressors.

[adhan]

Hi Vad,

Thanks for reply,

i use R8.01 (g150319a) what should i do, change new compressor.


Thanks.

irham

[adhan]

Hi All,

Thanks for reply,

What do you suggest.

Thanks,

irham

[johnson_tiam]

hi vad,

what do you suggest regarding the compressors,
is it lack of compressors or something else?
Many Thank's

Best Regards,
Johnson

[vad]

About compressors - check how many compressors do you have. F.e.
with "compvisu lio" command, "config 1 0 -d" (f.e. to check daughter card state on board 1-0).
You need to have 8 compressors for IP devices - present and works.

Do you have incident like this?
23/06/09 18:13:01 002004M|01/05/0/000|=4:2011=No more TS between CR 1 and CR 18 or no more conference resources

[johnson_tiam]

Hi vad,

we have 38 compressors total.
24 on GD and another 14 on GA.
both Mada3 board status is IN SERVICE.
please check "compressor info.txt" for detailed.
it's not IN service, because i use vmWARE to capture it for you
anyway the PBX patch on user's customer is g.1503.19a.

no. we don't have this kind of incident,
i just search for approx the last 6 months incvisu (in pbx buffer).

last but not least, please check "exvisu.txt" also,
there are so many backtrace in there,
do you have any suggestion?
many thank's

best regards,
Johnson

[johnson_tiam]

hi vad,

i didn't know how to attach more than one file per message
sorry.
cheers

[vad]

As I see from your "compvisu lio" - you have NO COMPRESSORS
Compare with my output. I have "in services" real compressors on GA board and fictive on 18-0.