Error while exporting

[Heimo]

Hi. In an installation with OmniVista R4.1, I get a window with the message "Error while exporting" when I try to use manual or scheduled export by email function.

Exporting to a file is working well. I've defined the email server and email account on directory/system/nmc/server name/Export Parameters tab.

The Scheduled Task is launched well too but I get an error on NMCExtractor.log like shown on attached file.

Have you guys some idea of it? or where I can take a look?

[rfmars]

Hi, Heimo.

Some time ago I had the same issues you are having now.

In my case, the problem was solved when I re-checked the Client's smtp server name (IT technicians changed the name).

If you're sure that the smtp server is correct, you have to check if there's a valid e-mail address in "Name of the mail sender" field.


Hope it helps!

Regards.

[stefan]

Hi,

Are you sure the mail server is set up for mail relay ??

On the server try telnet <mailserver IP@> 25 to check if mailrelay is supported

for more info check http://www.auditmypc.com/freescan/readingroom/relay.asp

good luck!

[mavijitr_DUP]

Extractor: (1) the Monthly report BP Planned not to erase 7-04-09 21' 00' 08 34587.pdf has not been exported.

for this issue.

Please refer TG0026 ed 02 page 20/24. Report trouble shooting guide
Date 29 Jan 2007.

[Heimo]

Hello everybody, thank you for your answers. I've comfirmed the smtp address, email account and TCP port and everything seems to be fine.

In fact I've created an MS Outlook account on the same server with the same information (mail server address and user account) programmed on 4760 and I've confirmed that email is sent without problem using this tool.

I've enabled the 4760 client trace (option DEBUG on the firt line of D:\4760\Client\bin\NMCViewer.properties) and I've found the following:

[2009-04-08 14:49:28,313] DEBUG [PdfThread] - localhost Viewer : <<<ExportThread::joinDrawThread() = OK
[2009-04-08 14:49:28,407] DEBUG [PdfThread] - localhost Viewer : Paper Format = A4
[2009-04-08 14:49:28,501] DEBUG [PdfThread] - localhost Viewer : paper ok
[2009-04-08 14:49:29,516] DEBUG [PdfThread] - localhost Viewer : >>>ReportSheet::draw()
[2009-04-08 14:49:29,516] DEBUG [PdfThread] - localhost Viewer : draw() en 0 ms
[2009-04-08 14:49:29,516] DEBUG [PdfThread] - localhost Viewer : <<<ReportSheet::draw()
[2009-04-08 14:49:30,141] DEBUG [PdfThread] - localhost Viewer : >>>SendMail::SendMail()
[2009-04-08 14:49:30,157] DEBUG [PdfThread] - localhost Viewer : Could not connect to SMTP host: , port: 25
[2009-04-08 14:49:30,157] DEBUG [PdfThread] - localhost Viewer : <<<SendMail::SendMail() = NOK
[2009-04-08 14:49:30,157] DEBUG [PdfThread] - localhost Viewer : >>>SendMail::cleanUp()
[2009-04-08 14:49:30,157] DEBUG [PdfThread] - localhost Viewer : <<<SendMail::cleanUp()
[2009-04-08 14:49:30,157] DEBUG [PdfThread] - localhost Viewer : >>>ExportThread::cleanUpOnError()
[2009-04-08 14:49:33,735] DEBUG [PdfThread] - localhost Viewer : >>>ExportThread ::cleanUp()
[2009-04-08 14:49:33,735] INFO [PdfThread] - localhost Viewer : ExportDuration : 00:00:05

So the host name of email address is not showed, but I've confirmed that this value is set properly on NMC definition.

I appreciate any idea to solve this issue.

I've taken a look on TG0026 ed02 page 20/24 but the error listed don't seem to be the same than I have here.

[rfmars]

Hey Heimo...

Since you sent the log indicating that Omnivista couldn't connect to SMTP host...

I don't have many ideas left

The only things I can think about it right now are:

- The SMTP default port was changed (I really don't think they would change it...);
- The client's SMTP server requires authentication to send e-mails;
- An antivirus or antispam program is blocking Omnivista access.

These are the only ideas I could think of....