4049 Call Presentation keys (PCOT)

[knightr1der]

Hi guys... & Cav

I have a problem with a Release 8 site. Infact same site I am having problem with Beeps on lol.

I have set up 2 Call Presentation keys and defined them for 2 different Entities. What I want is that users in 1 entity dial 0 for operator and show up on 1 PCOT key and another user dialling 0 and coming up on the other PCOT key in the Attendant. Alas, it is not working.

Does anyone know why or do you know of a way to work around this?

[SBORIRUK]

Hi Knight1dr,

Have you fix there issue?

[knightr1der]

Not yet - I need to read the release notes for patch 7 to see if it has been fixed in there.

[SBORIRUK]

I have requirement same as you.And I try to testing every feature but not working
Please share to us if you find some configuration.

Much and many thank !!

[oldboy]

Ok Knight something tells me, that you have create virtual Analogs which are the answer points in the entities and then theses can be PCOT keys.. I had the same issues about 6 years ago and i think this was the answer..lots of agrog between then and now

[knightr1der]

Ok Knight something tells me, that you have create virtual Analogs which are the answer points in the entities and then theses can be PCOT keys.. I had the same issues about 6 years ago and i think this was the answer..lots of agrog between then and now

Oldboy, are you saying that the Day1 destination should be a Ghost Z? then how will it ring at the Attendant?

Can you possibly give me an idea by showing me an entity setup and how the PCOT key is defined?

[oldboy]

Destination would be a ghost z, which is supervised on a PCOT key on the attendant, so when the ghost z rings the key will change colour and indicates a call then you can answer on that key...i will see if i can find the set-up....

[knightr1der]

Destination would be a ghost z, which is supervised on a PCOT key on the attendant, so when the ghost z rings the key will change colour and indicates a call then you can answer on that key...i will see if i can find the set-up....

thanks oldboy - I think I understand.