Hi All
I hope somebody can help to resolve the issue for me.
In our OXE configuration, there is an Entity31 which would like to route the call to Ext.27 first and route to Attendant Group A5000 when no answer of Ext.27. The configuration is like below, also I have set the [Entity Incoming State Hours] for day/night .
The issue is that the call is not able to route to A5000 when no answer of Ext.27, but internal call is able to route to A5000 by dial prefix A5810(Entity/CRG Call). I am afraid that there is some special setting I have set in other parameter. Can anybody give me some advise about the issue?
Thank you very much!
============================================
Node Number (reserved) : 1
Entity Number : 31
Name : Restaurant
UTF-8 Name : 52225810
Attendant Group Manager : 0
Priority + NO
Emergency call to attd + NO
Traffic Overflow + Disallowed
Installation No. (ISDN) : 035222
Supplement.Install.No. (ISDN) : 5810
Caller ID Secret + No
AdvOfCharg2 requests (AOC2) + NO
AdvOfCharg3 requests (A0C3) + NO
Auto. Locking : 0
Voice Mail Box No.for attendt : --------
Trunk Group ID : -1
External Callback Table : 0
Call Distribution
Overflow Routing No. : --------
Forwarding on routing + YES
1st Night Routing : 8900
2nd Night Routing : 8900
3nd Night Routing : 8900
1st Day Routing : 27
2nd Day Routing : 8900
3nd Day Routing : 8900
1st MODE 1 Routing : --------
2nd MODE 1 Routing : --------
3nd MODE 1 Routing : --------
1st MODE 2 Routing : --------
2nd MODE 2 Routing : --------
3nd MODE 2 Routing : --------
Calls Priority
Normal Public Trk grp Entity : 6
Urgent Public Trk grp Entity : 5
Normal Private trk grp Entity : 10
Urgent Private Trk grp Entity : 9
Normal Public DID Entity : 6
Urgent Public DID Entity : 5
Normal Private DID Entity : 10
Urgent Private DID Entity : 9
Normal Int Callee DID Entity : 12
Urgent Int Callee DID Entity : 11
Normal Public Non-Answer DID : 4
Urgent Public Non-Answer DID : 3
Normal Private Non-Answer DID : 8
Urgent Private Non-Answer DID : 9
Voice Guides
Waiting Guide : 2
Attendant Waiting Guide : 110
Overflow Timer : 0
Company Call Number : --------
Centralized Centrex Serv. + False
Overflow LDAP Phone Book : -1
============================================
lqReview/Modify: Prefix Planqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqk
x x
x Node Number (reserved) : 1 x
x Instance (reserved) : 1 x
x Number : A5810 x
x x
x Prefix Meaning + Entity/CRG Call x
x Prefix Information : 31 x
x x
mqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqj
Entity 2nd Day Routing issue
Re: Entity 2nd Day Routing issue
Check public network COS for Ext.27 (and initial called Nb) - item - Incoming DID overflow on waiting and Incoming DID overflow on no answer.
May be forbidden overflow for external calls?
May be forbidden overflow for external calls?
Re: Entity 2nd Day Routing issue
Hi VAD
Thank you very much for your comment.
I just tried to enabled the below COS options, but the issue was still there. Very strange it will overflow to another Ext.21 but not Attendant group.
DID Overflow on Waiting
DID Overflow On Total Busy
Gao
Re: Entity 2nd Day Routing issue
Attendant group state? grpopestat
CDT of attendant group? F.e. - if you call from outside attendat group A5000 - you have no problem?
CDT of attendant group? F.e. - if you call from outside attendat group A5000 - you have no problem?
Re: Entity 2nd Day Routing issue
Hi VAD
Thank you for your reply.
No, Attendant group setting is fine.
After confirmed with eSR, they asked us to change below value, then the call can route to 2nd Day Routing. It seems the entity has some special setting in system level.
1. Cancel the "Associated Set No." of user
2. Change the "Overflow Timer on No Answer :" to 300 (Trunk COS 19)
Anyhow, still thank you for your help.
Gao
