CCA SDK: CCA Interop dll : cannot use CCAgent GUI while interop instanciated

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cgdev79
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Posts: 1
Joined: 14 Jan 2022 03:29

CCA SDK: CCA Interop dll : cannot use CCAgent GUI while interop instanciated

Post by cgdev79 »

Hello!

I currently work on a small connector using CCA SDK, and really need some help. Mainly, i need the SDK to get the app, get the line, and define some handlers for some basic events,which would later be propagated to the customer's CRM webapp through websocket. In the same spirit, we use a button in the web CRM to trigger MakeCall .

The Connector uses "CCA.Interop.dll" to manage events and trigger MakeCalls.
it is a very simple development which uses very few features of the SDK.

I use to get my app instance this way :

CCA.Application _ccaApplication = new CCA.Application();//retrieve CCA app instance
_ccaApplication.EvtSynchronous = false;
_ccaApplication.RequestSynchronous = false;


Everything seems to work well on my Win server 2012 64bit development machine.


But when we're trying to get it to work on an agent computer (Win10 64bit), which has CCAgent 10.10.8.0.0 (installed from cd rom 10.10.8.1(0)), and both licences "115" "license 189" , i meet this issue

issue #1: cannot instanciate CCA.Application() if CCAgent has already started.

issue #2: When CCagent is not started, my instanciation works. But then,we cannot see the CCAgent GUI anymore, and cannot launch it manually or manage its visibility through _ccaApplication.Visible = CCA.VisibleStatus.ALC_DEFAULT_VISIBLE, which doesn't work.

In the basic configuration window, we have "

For the #2 issue case, i get these logs :

----- Start Cca -----

17:06:53: 74 | 0x002B90 | CMainFrame::OnSize(nType : 0)
17:06:53:198 | 0x002B90 | CMainFrame::OnSize(nType : 0)
17:06:53:198 | 0x002B90 | CMainFrame::OnSize(nType : 0)
17:06:53:411 | 0x002B90 | CAgentWnd::SetLastError(0)
17:06:53:411 | 0x002B90 | CAgentWnd::SetAgentServiceState new value - AgServiceState = : -1 (Unknown state)
17:06:53:411 | 0x002B90 | CAgentWnd::SetOldAgentPhoneState : 0(agstate_Free)
17:06:53:411 | 0x002B90 | CAgentWnd::SetOldAgentPhoneState : Update
17:06:53:411 | 0x002B90 | CAgentWnd::SetSnapShotInit(0)
17:06:53:415 | 0x002B90 | --------------------------------------------------------------------------
17:06:53:415 | 0x002B90 | CAgentWnd::AGENTWND_TSASTART(0xc0cb)
17:06:53:415 | 0x002B90 | CAgentWnd::WM_CCA_MESSAGE_MAX(0x42c)
17:06:53:415 | 0x002B90 | CAgentWnd::TSA_EVENT(0x300)
17:06:53:415 | 0x002B90 | CAgentWnd::WM_EVENT_TSA_MAX(0x318)
17:06:53:415 | 0x002B90 | CAgentWnd::CSTA_EVENT(0x200)
17:06:53:415 | 0x002B90 | CAgentWnd::CSTA_EVENT_MAX(0x226)
17:06:53:415 | 0x002B90 | CAgentWnd::WM_TERMINATE_INTERNETTOOLS_SESSION(0xc0d3)
17:06:53:415 | 0x002B90 | CAgentWnd::WM_PCAGENT_SERVER_OK(0xc0ce)
17:06:53:415 | 0x002B90 | --------------------------------------------------------------------------
17:06:53:416 | 0x002B90 | CAgentWnd::Create Cca Release = 10.10.8.0.0
17:06:53:416 | 0x002B90 | CAgentWnd::Create PhoneSet = 89042911
17:06:53:440 | 0x002B90 | CAgentWnd::OnTsaStart Tsa cnx state = Not Ok
17:06:53:440 | 0x002B90 | CAgentWnd::ConnectToOts Tsa cnx state = Not Ok
17:06:53:441 | 0x002B90 | CAgentWnd::ConnectToOts new client created = 0x0815b1908
17:06:53:446 | 0x002B90 | CMainFrame::OnShowMainFrm(nCmdShow : 10)
17:06:53:449 | 0x002B90 | CMainFrame::OnSize(nType : 0)
17:06:53:452 | 0x002B90 | CMainFrame::OnSize(nType : 0)
17:06:53:453 | 0x002B90 | --------------------------------------------------------------------------
17:06:53:457 | 0x002B90 | CAFECnx::CnxServer Server = TEL-HCM-CCA; Port = 2544
17:06:53:480 | 0x002B90 | App Client 0::CApiApplication::CApiApplication(Size 1)
17:06:53:482 | 0x002B90 | CAFECnx::OnMsgFromAFE mainframe_connect
17:06:53:487 | 0x002B90 | App Client 0::CApiApplication::SetVisible new value - 1
17:06:53:487 | 0x002B90 | CPhone::UpdateVisible(0x4001)
17:06:53:488 | 0x002B90 | App Client 0::CApiApplication::GetServerStatus result - 0x0000
17:06:53:488 | 0x002B90 | App Client 0::CApiApplication::NotifyServersStatus nCurrentServerStatus : 0,nSt : 0
17:06:53:488 | 0x002B90 | App Client 0::CApiApplication::DispatchEvent event - CCA_VISIBLE
17:06:53:488 | 0x002B90 | App Client 0::CApiApplication::FireEvent : Nb Cnx = 0
17:06:53:488 | 0x002B90 | App Client 0::CApiApplication::NotifyVisible ERROR!!! e_Evt_App_Visible send Fail
17:06:53:490 | 0x002B90 | App Client 0::CApiApplication::SetEvtSynchronous(0)
17:06:53:490 | 0x002B90 | App Client 0::CApiApplication::SetRequestSynchronous(0)
17:06:53:499 | 0x002B90 | CAFECnx::OnMsgFromAFE mainframe_tname_ok
17:06:53:500 | 0x002B90 | CAgentWnd::OnPCAgentServerOK Afe Release : 10.9.8
17:06:53:500 | 0x002B90 | CAgentWnd::OnPCAgentServerOK SpcAgent Release : 10.9.8
17:06:53:500 | 0x002B90 | CAgentWnd::AddStateStServer(OldStat : ,CNX_PBXSRV_OK, NewState : ,AFECNX_OK)
17:06:53:500 | 0x002B90 | CAgentWnd::SetAgentServiceStateOld value = agstate_Unknown
17:06:53:500 | 0x002B90 | CAgentWnd::ClearLicence
17:06:53:500 | 0x002B90 | CAgentWnd::OnPCAgentServerOK AFE protocol = 8, Spcag protocol = 8
17:06:53:500 | 0x002B90 | App Client 0::CApiApplication::GetServerStatus result - 0x0002
17:06:53:500 | 0x002B90 | App Client 0::CApiApplication::NotifyServersStatus nCurrentServerStatus : 2,nSt : 0
17:06:53:500 | 0x002B90 | App Client 0::CApiApplication::FireEvent : Nb Cnx = 1
17:06:53:500 | 0x002B90 | App Client 0::CApiLine::UpdateLineProperties Line : 0x1,Call : 0x0
17:06:53:500 | 0x002B90 | --------------------------------------------------------------------------
17:06:53:500 | 0x002B90 | App Client 0::CApiLine::UpdateCalls m_cLineRecord.m_nNbCalls = 0
17:06:53:500 | 0x002B90 | CAgentWnd::IsLicenceType(m_nLicenceBitmap : 0x0(), nLicence : 0x20(CCTI_License))

17:06:53:500 | 0x002B90 | App Client 0::CApiLine::NotifyCallChanges ERROR! SDK is Locked
17:06:53:500 | 0x002B90 | App Client 0::CApiLine::CApiLine()
17:06:53:501 | 0x002B90 | App Client 0::CApiApplication::FireEvent : asynchronous event 2 sent through IID = {95920305-7AFA-11D3-92BC-0008C799EBB1}
17:06:53:501 | 0x002B90 | CApiOleSendEvt::CApiOleSendEvt nThread = 0
17:06:53:502 | 0x002B90 | App Client 0::CApiApplication::FireEvent : asynchronous event 2 sent to notification thread
17:06:53:502 | 0x002B90 | App Client 0::CApiApplication::NotifyServersStatus e_Evt_App_ServersStatus send Ok
17:06:53:502 | 0x002B90 | App Client 0::CApiApplication::DispatchEvent event - CCM_SERVER_OK
17:06:53:502 | 0x002B90 | App Client 0::CApiApplication::GetServerStatus result - 0x0002
17:06:53:502 | 0x002B90 | App Client 0::CApiApplication::NotifyServersStatus nCurrentServerStatus : 2,nSt : 0
17:06:53:503 | 0x002B90 | CAFECnx::OnMsgFromAFE mainframe_set_date
17:06:53:503 | 0x0034B4 | CApiOleSendEvt::InitInstance() : nThread = 0
17:06:53:504 | 0x0034B4 | CApiOleSendEvt::working Thread = 0, IID = {95920305-7AFA-11D3-92BC-0008C799EBB1}, event sent = 2
17:06:53:507 | 0x0034B4 | CApiOleSendEvt::OnOleSendEvt, invoke event status = 0
17:06:53:507 | 0x0034B4 | CApiOleSendEvt::InvokeEvent Thread = 0 , status = 0
17:06:53:510 | 0x002B90 | CAgentWnd::IsLicenceType(m_nLicenceBitmap : 0x0(), nLicence : 0x20(CCTI_License))

17:06:53:510 | 0x002B90 | App Client 0::CApiLine::SDKLocked
17:06:53:510 | 0x002B90 | App Client 0::CApiLine::GetLineServiceState result - 0
17:06:53:510 | 0x002B90 | CAgentWnd::IsLicenceType(m_nLicenceBitmap : 0x0(), nLicence : 0x20(CCTI_License))

17:06:53:510 | 0x002B90 | App Client 0::CApiLine::SDKLocked
17:06:53:510 | 0x002B90 | App Client 0::CApiLine::GetLineServiceState result - 0
17:06:53:515 | 0x002B90 | App Client 1::CApiApplication::CApiApplication(Size 2)
17:06:53:517 | 0x002B90 | App Client 1::CApiApplication::SetVisible new value - 1
17:06:53:518 | 0x002B90 | CPhone::UpdateVisible(0x4001)
17:06:53:518 | 0x002B90 | App Client 0::CApiApplication::GetServerStatus result - 0x0002
17:06:53:518 | 0x002B90 | App Client 0::CApiApplication::NotifyServersStatus nCurrentServerStatus : 2,nSt : 0
17:06:53:518 | 0x002B90 | App Client 0::CApiApplication::DispatchEvent event - CCA_VISIBLE
17:06:53:518 | 0x002B90 | App Client 0::CApiApplication::FireEvent : Nb Cnx = 1
17:06:53:518 | 0x002B90 | App Client 0::CApiApplication::FireEvent : asynchronous event 3 sent through IID = {95920305-7AFA-11D3-92BC-0008C799EBB1}
17:06:53:518 | 0x002B90 | App Client 0::CApiApplication::FireEvent : asynchronous event 3 sent to notification thread
17:06:53:518 | 0x002B90 | App Client 0::CApiApplication::NotifyVisible e_Evt_App_Visible (true) send Ok
17:06:53:518 | 0x002B90 | App Client 1::CApiApplication::GetServerStatus result - 0x0002
17:06:53:518 | 0x002B90 | App Client 1::CApiApplication::NotifyServersStatus nCurrentServerStatus : 2,nSt : 0
17:06:53:519 | 0x002B90 | App Client 1::CApiApplication::FireEvent : Nb Cnx = 0
17:06:53:519 | 0x002B90 | App Client 1::CApiApplication::NotifyServersStatus ERROR!!! e_Evt_App_ServersStatus send Fail
17:06:53:519 | 0x002B90 | App Client 1::CApiApplication::DispatchEvent event - CCA_VISIBLE
17:06:53:519 | 0x002B90 | App Client 1::CApiApplication::FireEvent : Nb Cnx = 0
17:06:53:519 | 0x002B90 | App Client 1::CApiApplication::NotifyVisible ERROR!!! e_Evt_App_Visible send Fail
17:06:53:520 | 0x0034B4 | CApiOleSendEvt::working Thread = 0, IID = {95920305-7AFA-11D3-92BC-0008C799EBB1}, event sent = 3
17:06:53:520 | 0x002B90 | App Client 1::CApiApplication::SetEvtSynchronous(0)
17:06:53:520 | 0x0034B4 | CApiOleSendEvt::OnOleSendEvt, invoke event status = 0
17:06:53:520 | 0x0034B4 | CApiOleSendEvt::InvokeEvent Thread = 0 , status = 0
17:06:53:521 | 0x002B90 | App Client 1::CApiApplication::SetRequestSynchronous(0)
17:06:53:522 | 0x002B90 | App Client 1::CApiLine::UpdateLineProperties Line : 0x1,Call : 0x0
17:06:53:522 | 0x002B90 | --------------------------------------------------------------------------
17:06:53:522 | 0x002B90 | App Client 1::CApiLine::UpdateCalls m_cLineRecord.m_nNbCalls = 0
17:06:53:522 | 0x002B90 | CAgentWnd::IsLicenceType(m_nLicenceBitmap : 0x0(), nLicence : 0x20(CCTI_License))

17:06:53:522 | 0x002B90 | App Client 1::CApiLine::NotifyCallChanges ERROR! SDK is Locked
17:06:53:522 | 0x002B90 | App Client 1::CApiLine::CApiLine()
17:06:53:526 | 0x002B90 | CAgentWnd::IsLicenceType(m_nLicenceBitmap : 0x0(), nLicence : 0x20(CCTI_License))

17:06:53:526 | 0x002B90 | App Client 1::CApiLine::SDKLocked
17:06:53:526 | 0x002B90 | App Client 1::CApiLine::GetLineServiceState result - 0
17:06:53:526 | 0x002B90 | CAgentWnd::IsLicenceType(m_nLicenceBitmap : 0x0(), nLicence : 0x20(CCTI_License))

17:06:53:527 | 0x002B90 | App Client 1::CApiLine::SDKLocked
17:06:53:527 | 0x002B90 | App Client 1::CApiLine::GetLineServiceState result - 0
17:06:54:490 | 0x002B90 | CAgentWnd::AddStateStServer(OldStat : ,AFECNX_OK,CNX_PBXSRV_OK, NewState : CSTACNX_OK)
17:06:54:490 | 0x002B90 | CAgentWnd::SetFileOnTsaCommonIni Operation : 2
17:06:54:490 | 0x002B90 | CAgentWnd::HandleFile HandleFile : handleFile op = 2 , login = SuperUser, path = C:\ProgramData\Alcatel\CCagent\, filename = Common.ini, id = 49427, synchronous = 0
17:06:54:490 | 0x002B90 | CAgentWnd::SetFileOnTsaCfgTsa(Agent : SuperUser,Operation : 2)
17:06:54:490 | 0x002B90 | CAgentWnd::HandleFile HandleFile : handleFile op = 2 , login = SuperUser, path = C:\ProgramData\Alcatel\CCagent\, filename = configtsa.ini, id = 49425, synchronous = 0
17:06:54:490 | 0x002B90 | CAgentWnd::DelStateStServer(nState : CSTACNX_OK,CNX_PBXSRV_OK)
17:06:54:490 | 0x002B90 | CAgentWnd::AddStateStServer(OldStat : ,AFECNX_OK, NewState : CSTACNX_OK,CNX_PBXSRV_OK)
17:06:54:490 | 0x002B90 | App Client 0::CApiApplication::GetServerStatus result - 0x0003
17:06:54:491 | 0x002B90 | App Client 0::CApiApplication::NotifyServersStatus nCurrentServerStatus : 3,nSt : 0
17:06:54:491 | 0x002B90 | App Client 0::CApiApplication::FireEvent : Nb Cnx = 1
17:06:54:491 | 0x002B90 | App Client 0::CApiApplication::FireEvent : asynchronous event 2 sent through IID = {95920305-7AFA-11D3-92BC-0008C799EBB1}
17:06:54:491 | 0x002B90 | App Client 0::CApiApplication::FireEvent : asynchronous event 2 sent to notification thread
17:06:54:491 | 0x002B90 | App Client 0::CApiApplication::NotifyServersStatus e_Evt_App_ServersStatus send Ok
17:06:54:491 | 0x002B90 | App Client 1::CApiApplication::GetServerStatus result - 0x0003
17:06:54:491 | 0x002B90 | App Client 1::CApiApplication::NotifyServersStatus nCurrentServerStatus : 3,nSt : 0
17:06:54:491 | 0x002B90 | App Client 1::CApiApplication::FireEvent : Nb Cnx = 1
17:06:54:491 | 0x0034B4 | CApiOleSendEvt::working Thread = 0, IID = {95920305-7AFA-11D3-92BC-0008C799EBB1}, event sent = 2
17:06:54:492 | 0x002B90 | App Client 1::CApiApplication::FireEvent : asynchronous event 2 sent through IID = {95920305-7AFA-11D3-92BC-0008C799EBB1}
17:06:54:492 | 0x002B90 | CApiOleSendEvt::CApiOleSendEvt nThread = 1
17:06:54:493 | 0x0034B4 | CApiOleSendEvt::OnOleSendEvt, invoke event status = 0
17:06:54:493 | 0x0034B4 | CApiOleSendEvt::InvokeEvent Thread = 0 , status = 0
17:06:54:493 | 0x002B90 | App Client 1::CApiApplication::FireEvent : asynchronous event 2 sent to notification thread
17:06:54:493 | 0x002B90 | App Client 1::CApiApplication::NotifyServersStatus e_Evt_App_ServersStatus send Ok
17:06:54:499 | 0x002B90 | CAgentWnd::OnFileTsaCommon(TrfOk : 1)
17:06:54:540 | 0x002B90 | CAgentWnd::-------------------------------Major step--------------------------------
17:06:54:540 | 0x002B90 | App Client 0::CApiApplication::GetServerStatus result - 0x0007
17:06:54:540 | 0x002B90 | App Client 0::CApiApplication::NotifyServersStatus nCurrentServerStatus : 7,nSt : 0
17:06:54:540 | 0x002B90 | App Client 0::CApiApplication::FireEvent : Nb Cnx = 1
17:06:54:540 | 0x002B90 | App Client 0::CApiApplication::FireEvent : asynchronous event 2 sent through IID = {95920305-7AFA-11D3-92BC-0008C799EBB1}
17:06:54:540 | 0x002B90 | App Client 0::CApiApplication::FireEvent : asynchronous event 2 sent to notification thread
17:06:54:540 | 0x002B90 | App Client 0::CApiApplication::NotifyServersStatus e_Evt_App_ServersStatus send Ok
17:06:54:540 | 0x002B90 | App Client 0::CApiApplication::DispatchEvent event - WM_EVENT_TSA_CONNECT
17:06:54:540 | 0x002B90 | App Client 0::CApiApplication::GetServerStatus result - 0x0007
17:06:54:540 | 0x002B90 | App Client 0::CApiApplication::NotifyServersStatus nCurrentServerStatus : 7,nSt : 0
17:06:54:540 | 0x002B90 | App Client 1::CApiApplication::GetServerStatus result - 0x0007
17:06:54:540 | 0x002B90 | App Client 1::CApiApplication::NotifyServersStatus nCurrentServerStatus : 7,nSt : 0
17:06:54:540 | 0x002B90 | App Client 1::CApiApplication::FireEvent : Nb Cnx = 1
17:06:54:540 | 0x002B90 | App Client 1::CApiApplication::FireEvent : asynchronous event 2 sent through IID = {95920305-7AFA-11D3-92BC-0008C799EBB1}
17:06:54:540 | 0x002B90 | App Client 1::CApiApplication::FireEvent : asynchronous event 2 sent to notification thread
17:06:54:540 | 0x002B90 | App Client 1::CApiApplication::NotifyServersStatus e_Evt_App_ServersStatus send Ok
17:06:54:541 | 0x002B90 | App Client 1::CApiApplication::DispatchEvent event - WM_EVENT_TSA_CONNECT
17:06:54:541 | 0x002B90 | App Client 1::CApiApplication::GetServerStatus result - 0x0007
17:06:54:541 | 0x002B90 | App Client 1::CApiApplication::NotifyServersStatus nCurrentServerStatus : 7,nSt : 0
17:06:54:541 | 0x002B90 | CAgentWnd::SendAgentReq about = 89042911
17:06:54:542 | 0x0034B4 | CApiOleSendEvt::working Thread = 0, IID = {95920305-7AFA-11D3-92BC-0008C799EBB1}, event sent = 2
17:06:54:554 | 0x002B90 | CAgentWnd::OnFileTsaCfgTsa(TrfOk : 1)
17:06:54:556 | 0x002B90 | CAgentWnd::UpdateBackupParameters(C:\ProgramData\Alcatel\CCagent\configtsa.ini,,)
17:06:54:558 | 0x003728 | CApiOleSendEvt::InitInstance() : nThread = 1
17:06:54:559 | 0x003728 | CApiOleSendEvt::working Thread = 1, IID = {95920305-7AFA-11D3-92BC-0008C799EBB1}, event sent = 2
17:06:54:560 | 0x0034B4 | CApiOleSendEvt::OnOleSendEvt, invoke event status = 0
17:06:54:560 | 0x0034B4 | CApiOleSendEvt::InvokeEvent Thread = 0 , status = 0
17:06:54:562 | 0x003728 | CApiOleSendEvt::OnOleSendEvt, invoke event status = 0
17:06:54:562 | 0x003728 | CApiOleSendEvt::InvokeEvent Thread = 1 , status = 0
17:06:54:562 | 0x003728 | CApiOleSendEvt::working Thread = 1, IID = {95920305-7AFA-11D3-92BC-0008C799EBB1}, event sent = 2
17:06:54:574 | 0x003728 | CApiOleSendEvt::OnOleSendEvt, invoke event status = 0
17:06:54:574 | 0x003728 | CApiOleSendEvt::InvokeEvent Thread = 1 , status = 0
17:06:54:582 | 0x002B90 | CAgentWnd::OnMsgFromSpcag IdRequest : 5
17:06:54:582 | 0x002B90 | CAgentWnd::AddSTRealTime(State : ST_POSTE_INIT)
17:06:54:582 | 0x002B90 | CAgentWnd::UpdateServiceState(Old : (AgServiceState = : -1 (Unknown state)), New : (AgServiceState = : 3 (agstate_LoggedOut)))
17:06:54:582 | 0x002B90 | CAgentWnd::SetAgentServiceState new value - AgServiceState = : 3 (agstate_LoggedOut)
17:06:54:582 | 0x002B90 | CAgentWnd::AgentServiceStateChange NewServiceState = 3(agstate_LoggedOut), OldServiceState = -1(StrAgentService : -1)
17:06:54:582 | 0x002B90 | CAgentWnd::DelSTRealTime(State : ST_AGENT_CONFIG_STATE)
17:06:54:582 | 0x002B90 | CAgentWnd::SendAgentReq about = 89042911
17:06:54:582 | 0x002B90 | CAgentWnd::AddSTRealTime(State : ST_RT_POSTE)
17:06:54:683 | 0x002B90 | CAgentWnd::OnMsgFromSpcag IdRequest : 6
17:06:54:683 | 0x002B90 | CAgentWnd::AgentServiceStateChange NewServiceState = 3(agstate_LoggedOut), OldServiceState = -1(StrAgentService : -1)
17:06:54:683 | 0x002B90 | CAgentWnd::DelSTRealTime(State : ST_AGENT_CONFIG_STATE)

------------------------------------
Then, here is the cca.ini file :


[dev_opt]
LogFilePatch=C:\ProgramData\Alcatel\CCagent\Log\
commontracefile=1
ClientClassesDebug=3
TSALogFile=0
SdkClassesDebug=3
InternetDebug=0
ScriptingBrowser=0
OutboundBarDebug=0
PhoneBarDebug=0
CStatRealTimeBarDebug=0
CStatsBarDebug=0
CToolBarDebug=0
DADebugWnd=0
TSABarDebug=0
NiceApiDebug=0
[default_configuration]
InitLang=5
timezone=WINDOWS
user_bar=574
mainframe_visible=1
PasswordFile=C:\ProgramData\Alcatel\CCagent\CCAPassword.dat
PreviewTreatement=0
StatShowFull=1
InitialToolbarSize=40
[Default]
Perso=perso.cfg
Annuaire=annuaire.ini
GroupwarePreferences=GrpWare.ini
Root=SuperUser
DirectoryName=directory.ini
Save=1
Pictures=Pictures
MultiRecPref=MultiRecPreferences.ini
Common=Common.ini
Update=setup_update.exe
Skills=profiles.arc
MAPIRightName=mapi.ini
[Init]
CRMCoupling=1
IHMUnused=0
Nomad=0
Poste=89042911
PhoneServerPort=3595
PhoneServerName=TEL-HCM-CCA
StatServerSite=GdLyon
StatServerPort=2544
StatServerName=TEL-HCM-CCA
PopUpOnCall=0
PhoneServerStandby=
StatServerStandby=
[WindowPanel]
State=-2
AutoHide=0
OnTop=0
PosX=723
PosY=194
[Window]
Show=1
Left=822
Top=15
Right=1024
Bottom=120
[WindowDA]
Show=2
Left=0
Top=0
Right=0
Bottom=0
[WindowIntTools]
Show=2
Left=0
Top=0
Right=0
Bottom=0
[WindowCCOScripting]
Show=2
Left=0
Top=0
Right=0
Bottom=0
[WindowCCOPreview]
Show=2
Left=0
Top=0
Right=0
Bottom=0
[WindowCCOPreviewMulti]
Show=2
Left=0
Top=0
Right=0
Bottom=0
[Option_Nice]
Installed=0
Server=
Port=2050
Type=0
Ini=
Slave=0
[Option_Outbound]
Installed=0
[Option_UAD]
Installed=0
[AcceleratorKey]
Use=0
[General-Summary]
Bars=9
ScreenCX=1024
ScreenCY=768
[Backup]
HostTSABackup=
PortTSABackup=
[General-Bar9]
BarID=59423
Horz=1
Floating=1
XPos=410
YPos=618
Bars=3
Bar#0=0
Bar#1=34501
Bar#2=0
[Option_OmniPcxRecord]
Installed=0
ServerMain=
ServerBackup=
Login=
Password=
LogConfig=
[LogonNew-Summary]
Bars=9
ScreenCX=1920
ScreenCY=1080
[LogonNew-Bar0]
BarID=34503
XPos=-2
YPos=-2
Docking=1
MRUDockID=59419
MRUDockLeftPos=51
MRUDockTopPos=0
MRUDockRightPos=513
MRUDockBottomPos=105
MRUFloatStyle=8192
MRUFloatXPos=909
MRUFloatYPos=12
[LogonNew-Bar1]
BarID=34501
XPos=-2
YPos=45
Docking=1
MRUDockID=59419
MRUDockLeftPos=0
MRUDockTopPos=45
MRUDockRightPos=391
MRUDockBottomPos=102
MRUFloatStyle=8192
MRUFloatXPos=535
MRUFloatYPos=710
[LogonNew-Bar2]
BarID=34500
XPos=-2
YPos=-2
Docking=1
MRUDockID=0
MRUDockLeftPos=0
MRUDockTopPos=0
MRUDockRightPos=313
MRUDockBottomPos=49
MRUFloatStyle=8192
MRUFloatXPos=-1
MRUFloatYPos=1020
[LogonNew-Bar3]
BarID=34502
XPos=-2
YPos=147
Docking=1
MRUDockID=59419
MRUDockLeftPos=0
MRUDockTopPos=147
MRUDockRightPos=462
MRUDockBottomPos=255
MRUFloatStyle=8192
MRUFloatXPos=-1
MRUFloatYPos=0
[LogonNew-Bar4]
BarID=34504
Visible=0
XPos=0
YPos=0
Docking=1
MRUDockID=0
MRUDockLeftPos=0
MRUDockTopPos=0
MRUDockRightPos=0
MRUDockBottomPos=0
MRUFloatStyle=8192
MRUFloatXPos=-1
MRUFloatYPos=0
[LogonNew-Bar5]
BarID=34506
XPos=-2
YPos=100
Docking=1
MRUDockID=59419
MRUDockLeftPos=0
MRUDockTopPos=100
MRUDockRightPos=555
MRUDockBottomPos=149
MRUFloatStyle=8192
MRUFloatXPos=-1
MRUFloatYPos=0
[LogonNew-Bar6]
BarID=34505
Visible=0
XPos=0
YPos=0
Docking=1
MRUDockID=0
MRUDockLeftPos=0
MRUDockTopPos=0
MRUDockRightPos=0
MRUDockBottomPos=0
MRUFloatStyle=8192
MRUFloatXPos=-1
MRUFloatYPos=0
[LogonNew-Bar7]
BarID=59419
Bars=12
Bar#0=0
Bar#1=34500
Bar#2=100039
Bar#3=0
Bar#4=34501
Bar#5=0
Bar#6=34506
Bar#7=0
Bar#8=34502
Bar#9=34505
Bar#10=34504
Bar#11=0
[LogonNew-Bar8]
BarID=59423
Horz=1
Floating=1
XPos=917
YPos=38
Bars=3
Bar#0=0
Bar#1=34503
Bar#2=0
[General-Bar0]
BarID=34503
XPos=-2
YPos=-2
Docking=1
MRUDockID=59419
MRUDockLeftPos=27
MRUDockTopPos=0
MRUDockRightPos=489
MRUDockBottomPos=105
MRUFloatStyle=8192
MRUFloatXPos=485
MRUFloatYPos=9
[General-Bar1]
BarID=34501
XPos=-2
YPos=45
Docking=1
MRUDockID=59419
MRUDockLeftPos=0
MRUDockTopPos=45
MRUDockRightPos=391
MRUDockBottomPos=102
MRUFloatStyle=8192
MRUFloatXPos=285
MRUFloatYPos=505
[General-Bar2]
BarID=34500
XPos=-2
YPos=-2
Docking=1
MRUDockID=0
MRUDockLeftPos=0
MRUDockTopPos=-2
MRUDockRightPos=55
MRUDockBottomPos=47
MRUFloatStyle=8192
MRUFloatXPos=-1
MRUFloatYPos=720
[General-Bar3]
BarID=34502
Visible=0
XPos=0
YPos=0
Docking=1
MRUDockID=59419
MRUDockLeftPos=0
MRUDockTopPos=105
MRUDockRightPos=462
MRUDockBottomPos=213
MRUFloatStyle=8192
MRUFloatXPos=-1
MRUFloatYPos=0
[General-Bar4]
BarID=34504
Visible=0
XPos=0
YPos=0
Docking=1
MRUDockID=0
MRUDockLeftPos=0
MRUDockTopPos=0
MRUDockRightPos=0
MRUDockBottomPos=0
MRUFloatStyle=8192
MRUFloatXPos=-1
MRUFloatYPos=0
[General-Bar5]
BarID=34506
Visible=0
XPos=0
YPos=0
Docking=1
MRUDockID=59419
MRUDockLeftPos=0
MRUDockTopPos=71
MRUDockRightPos=55
MRUDockBottomPos=120
MRUFloatStyle=8192
MRUFloatXPos=-1
MRUFloatYPos=0
[General-Bar6]
BarID=34505
Visible=0
XPos=0
YPos=0
Docking=1
MRUDockID=0
MRUDockLeftPos=0
MRUDockTopPos=0
MRUDockRightPos=0
MRUDockBottomPos=0
MRUFloatStyle=8192
MRUFloatXPos=-1
MRUFloatYPos=0
[General-Bar7]
BarID=59419
Bars=12
Bar#0=0
Bar#1=34500
Bar#2=100039
Bar#3=0
Bar#4=34501
Bar#5=0
Bar#6=34506
Bar#7=0
Bar#8=34502
Bar#9=34505
Bar#10=34504
Bar#11=0
[General-Bar8]
BarID=59423
Horz=1
Floating=1
XPos=489
YPos=27
Bars=3
Bar#0=0
Bar#1=34503
Bar#2=0

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I really don't know much about CCAgent/CCA SDK, so maybe there are more relevant files i could show you if you need, don't hesitate to ask for !

thank you very much in avance for your help and have a great day!!
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