Forward calls from Call Centre to external agent - Alcatel Unleashed
No, but it looks like you did not read CCD system documentation (obviously you are not trained on the solution) and that you might have also other issues on your system.
Then your features are not set correctlyNabilEng wrote:Thanks Cavagnato I know it's a free Forum and people would answer on their free time.
@Mdiver, the think is, even when i trasfer call to internal extension it doesn't work. I get the same resulat.
I have also tried this :
-Customer C calling the Call Centre
-ACD takes the call in charge and assigns it to the Group 1
-Group 1 is managing Agent 1(on duty)
-Agent 1 set to "transfer immediat" to agent 2(internal extension)
-Agent 2 receives the call, but when i pick up i don;t hear anything and Customer C still is waiting and hearing the music.
So i got the same result when i transfer Agent 1 to external number.