Advanced services lost in 8088

[farsoft]

Hi all,

This is my first post in this forum.

I've got a problem with a 8088 phone. It was working right but suddenly, some days ago I could see a red waring on the screen saying "Advandec services lost". Apparently, anything has changed on server side. I've tried to reboot the phone and also to restart OpenTouch services in OTBE server but the problem is still there.

Since the problem has appeared, I can’t make or pick a phone call. When someone phones me, I try to pick the call but the phone keeps on ringing.

Il I try to make a call, there is no line.

In the phone logs I can see some errors that could explain this behaviour but I don’t know what to do.

2018/03/29 17:15:09 (3417)ERROR: curl ret: 6:
2018/03/29 17:16:27 17:16:27.901 [Scheduler|ERROR]Database::execute|20 Executing query: SELECT id, module, method, taskType, callType, starttime, enddate, nextTime FROM TASK LIMIT 1 Error: No query Unable to fetch row
2018/03/29 17:16:28 17:16:28.264 [ICTSaveRestore|ERROR]ModuleRestorableConfig::ModuleRestorableConfig|46 Database 'agenda' of module 'Agenda' does not exist
2018/03/29 17:16:28 17:16:28.274 [ICTSaveRestore|ERROR]ModuleRestorableConfig::ModuleRestorableConfig|46 Database 'comlog' of module 'Comlog' does not exist
2018/03/29 17:16:28 17:16:28.280 [ICTSaveRestore|ERROR]ModuleRestorableConfig::ModuleRestorableConfig|46 Database 'ictdirectory' of module 'IctDirectory' does not exist
2018/03/29 17:16:28 17:16:28.283 [ICTSaveRestore|ERROR]ModuleRestorableConfig::ModuleRestorableConfig|46 Database 'ictfilemanager' of module 'IctFileManager' does not exist
2018/03/29 17:16:28 17:16:28.287 [ICTSaveRestore|ERROR]ModuleRestorableConfig::ModuleRestorableConfig|46 Database 'ictim' of module 'IctIM' does not exist
2018/03/29 17:16:28 17:16:28.296 [ICTSaveRestore|ERROR]ModuleRestorableConfig::ModuleRestorableConfig|46 Database 'ictprogrammablekeys' of module 'IctProgrammableKeys' does not exist

...

2019/01/07 15:23:11 15:23:11.765 [IctFileManager|ERROR]re::downloadFile|2243 downloading file UNDEFINED failed!
2019/01/07 15:23:12 15:23:12.776 [ictsipua|ERROR][rm_find_server_config_by_server_index] paramter error:server_index=6, rm_t=0x330688
2019/01/07 15:23:12 15:23:12.778 [ictsipua|ERROR][rm_find_server_config_by_server_index] paramter error:server_index=6, rm_t=0x330688
2019/01/07 15:23:12 15:23:12.779 [ictsipua|ERROR][rm_find_server_config_by_server_index] paramter error:server_index=6, rm_t=0x330688
2019/01/07 15:23:12 15:23:12.779 [ictsipua|ERROR][rm_find_server_config_by_server_index] paramter error:server_index=6, rm_t=0x330688
2019/01/07 15:23:13 15:23:13.172 [ictsipua|ERROR][rm_find_server_config_by_server_index] paramter error:server_index=6, rm_t=0x330688
2019/01/07 15:23:13 15:23:13.173 [ictsipua|ERROR][rm_find_server_config_by_server_index] paramter error:server_index=6, rm_t=0x330688
2019/01/07 15:23:13 15:23:13.173 [ictsipua|ERROR][rm_find_server_config_by_server_index] paramter error:server_index=6, rm_t=0x330688
2019/01/07 15:23:13 15:23:13.173 [ictsipua|ERROR][rm_find_server_config_by_server_index] paramter error:server_index=6, rm_t=0x330688

Anyone has any idea ?

Thank you very much.

Regards.

[mustafa.ahmad]

Check if the user is logged in ?

[farsoft]

Hello,

Thank you for your answer.

Yes, user is logged in.

Regards.

[farsoft]

Hello,

Thank you for your answer.

Yes, user is logged in.

[mustafa.ahmad]

What is the OTBE release, as R2.1 had some bugs and the memory kept getting full and the services were gettting disrupted.

[sandjboy]

How you have installed license? reconnect your Flash if your license on it.

[sadim]

Did you check the dns server

[mohamedhassan]

Is there any update with this issue?
I have the same problem with couple of 8088 devices.