Tandem Remote Extension not OOS when main OOS

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Tandem Remote Extension not OOS when main OOS

Post by tot3nkopf »

Scenario: Main set in tandem is a normal extension or an agent (ccd) set.

Current behavior:
When main set in tandem is out of service the REX is not reachable when called directly. (including scenario when an agent is logged off)

Wanted behavior:
REX should be reachable.

Also overflow on OOS to REX would be nice (forbidden at this point).
Forward to predefined destination when logged off should e also nice for acd set (currently only to associated proacd - not usable in free seating env.) or to voice mail if configured is possible.
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