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makecall function without lift the handset

Posted: 23 May 2019 11:32
by Turlupin
Hi Guys,

I have an IVR/ACD server wich monitor some Ip phone via CSTA.
On the ACD agent computer, i have a application (like the CCA client) which permit to make some action like log on/log off, take calls.

When i make a call from the application, the caller phone is ringing and display ont the screen "Authorized call".
Then when I lift the handset and the call is established beetwen the caller and the called phone.

I want to change the behaviour of the caller phone.
The communication has to be established beetween the two phone without lifting the caller handset (or touching the phone).
I think the caller phone should be in hand free mode.

Here is an extract from a CSTA documentation (ECMA_TR68.pdf) wich describe the call flow :
This scenario originates a call from device D1 to device D2. In this scenario device D1 is free, valid and permitted to make the call - and device D2 is a
valid number. The switching function dials the call and automatically forces device D1 to go off-hook. Switching functions often have the capability to force
"digital" sets to go off-hook without the user having to participate. With "analogue" sets it is necessary for the switching function to prompt the user to lift
the handset.
Does someone konw wich Oxe parameters i have to modify to make this ?

It seems to confirm that this behaviour has to be configured on the OXE side.

I hope this is understandable.
Feel free to ask questions if it's not clear enough.

Regards,

Re: makecall function without lift the handset

Posted: 23 May 2019 13:04
by frank
Hi,

Look for AUTO-ANSWER option. I think it is in the Processing Group. Not sure.

Re: makecall function without lift the handset

Posted: 24 May 2019 04:36
by Turlupin
Thank you for you response.

I'll watch for this option, but I don't have a CCD in this configuration.

Re: makecall function without lift the handset

Posted: 24 May 2019 06:12
by frank
What phones are you using ?

Re: makecall function without lift the handset

Posted: 24 May 2019 08:23
by Turlupin
4028 / 8028

Auto answer can be configured on attendant sets, but it's still not my configuration.

Re: makecall function without lift the handset

Posted: 24 May 2019 09:52
by sadim
Hi,
Then, your application should sent an answer call to OXE regarding that agent
Best Regards

Re: makecall function without lift the handset

Posted: 24 May 2019 10:55
by Turlupin
Thanks you !

i've just find the information in anoher Csta documentation :
Auto-answer per make call
A CSTA feature allowing an application to auto-originate a call from a device.
Requires a private data in the CSTA Make Call service.
Restrictions are identical to the CSTA Answer Call service. The feature is available for a virtual device.
Private data’s name is Service Option option autoOriginate.
The software editor is already developping a poc for this functionnality.

Thank you all for your time.

Re: makecall function without lift the handset

Posted: 24 May 2019 11:38
by sadim
Hi,
but that service opt is only for virtual devices. In your case you are making the call on the a real device.

Re: makecall function without lift the handset

Posted: 24 May 2019 17:23
by Turlupin
I think it's working for dgital/ip device and it can work with virtual device to.

I will post the result of the new release of the software.

Re: makecall function without lift the handset

Posted: 27 Jun 2019 08:53
by Turlupin
Hi,

My software editor have finished the developpement. I just tested it on my lab and it's working great.

thank you all for your help.

Regards,