Hello,
After week of using Softphone in our company, we have noticed, that sometimes it causes problem with sound. Some of laptops becomes completely muted. Microphone works, but speakers / headphones are dead. Even after shutting down IP Softphone, there is no sound on laptop, so people have to restart their computers.
Our laptops have installed Win 10.
It causes a lot of problems in work, so i hope you will response as soon as possible.
Best regards.
IP Softphone creates problem with sound on laptops
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cavagnaro
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Re: IP Softphone creates problem with sound on laptops
Are your Windows fully updated?
Which sound card do they have? Have you tried with an USB device?
Which sound card do they have? Have you tried with an USB device?
Ignorance is not the problem, the problem is the one who doesn't want to learn
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Re: IP Softphone creates problem with sound on laptops
All of laptops are the same
Here's specifications:
https://support.hp.com/us-en/document/c05349510
Windows is fully updated. We have just replaced all laptops and updated whole software. Any ideas?
Here's specifications:
https://support.hp.com/us-en/document/c05349510
Windows is fully updated. We have just replaced all laptops and updated whole software. Any ideas?
Re: IP Softphone creates problem with sound on laptops
use wifi or LAN?
