Voice guide before user answer (External and internal)

[daroghi]

We need to configure a voice guide before user answer call, like incoming greeting guide.
But the problem with incoming greeting guide is that can't transfer external call to incoming greeting guide prefix.

How can achieve this without voicemail (not licensed)?

Example of wat we need:

- External user call to customer, ¿ Please can transfer me with extension 1153?
- Operator make transfer --> external user listen voice guide until the end --> 1153 ring back

We need to do this for 8 extensions.


Thanks in advance.

[tot3nkopf]

Maybe configure incoming greeting guides prefix with #<ext number> (e.g.: #1234) and the operator should transfer to incoming greeting guide prefix instead of extension number.
I do not remember if you can transfer directy to the incoming greeting guide. if not you need an entity with inc greeting configured in it, and you can transfer to entity prefix (of course this is feasible only for a limited nb of users...)

[daroghi]

Hi tot3nkopf, thanks for answer.

Actually I have an incoming greeting guide prefix with number 8153, and issue is that I can't transfer to it . In fact I can't call 8153 internally, display shows "wrong call". If dial externally (over Automated attendant) there is no problem.

Also I tried with an entity call prefix 6000 and I have the same issue "wrong call".

Paste config:


+-Review/Modify: Incoming Greeting Guides------------------------------------+
|
| Node Number (reserved) : 1
| Instance (reserved) : 1
| Greeting guide ID : 1
|
| Voice Guides
|
| [ Add ] [ Remove ] [ Next ] [Previous]
|
| Voice Guides
|
| Voice Guide No. : 718
| Guide Timer : 188
| Routing Directory Number : 1153
|
+----------------------------------------------------------------------------+





+-Review/Modify: Prefix Plan----------------------------------------------+
|
| Node Number (reserved) : 1
| Instance (reserved) : 1
| Number : 8153
|
| Prefix Meaning + Incoming Call Greeting Guide
| Prefix Information : 1
|
+-------------------------------------------------------------------------+



+-Review/Modify: Prefix Plan----------------------------------------------+
|
| Node Number (reserved) : 1
| Instance (reserved) : 1
| Number : 6000
|
| Prefix Meaning + Entity/CRG Call
| Prefix Information : 153
|
+-------------------------------------------------------------------------+


+-Review/Modify: Entities-------------------------------------------------------------------------------+
|
| Node Number (reserved) : 1
| Entity Number : 153
|
| Name : Entidad 153
| UTF-8 Name : ---------------------------------------------------------------
| Attendant Group Manager : -1
| Priority + NO
| Emergency call to attd + NO
| Traffic Overflow + Disallowed
| Installation No. (ISDN) : ------------------------------
| Supplement.Install.No. (ISDN) : ------------------------------
| Caller ID Secret + No
| AdvOfCharg2 requests (AOC2) + NO
| AdvOfCharg3 requests (A0C3) + NO
| Auto. Locking : 0
| Voice Mail Box No.for attendt : --------
| Trunk Group ID : -1
| External Callback Table : 0
|
| Call Distribution
|
| Overflow Routing No. : --------
| Forwarding on routing + YES
| 1st Night Routing : 8153
| 2nd Night Routing : 8153
| 3nd Night Routing : --------
| 1st Day Routing : 8153
| 2nd Day Routing : 8153
| 3nd Day Routing : --------
| 1st MODE 1 Routing : --------
| 2nd MODE 1 Routing : --------
| 3nd MODE 1 Routing : --------
| 1st MODE 2 Routing : --------
| 2nd MODE 2 Routing : --------
| 3nd MODE 2 Routing : --------

Thanks!!

[tot3nkopf]

Sorry, never used it for transfer scenario (only in incoming call direct or through IAA config)..

[daroghi]

Ok, thanks anyway tot3nkopf !

Any idea how to achieve this, someone?

[oldboy]

Back to Back trunks will do the trick no issues.

[daroghi]

Back to Back trunks will do the trick no issues.

Please, tell me more about this trick oldboy.

Thanks!

[ether]

it simply means to loop the call so that it will be treated as external incoming call. either externally(waste of public resource) or to a private trunk(2 additional pri boards)

[oldboy]

Back to Back trunks will do the trick no issues.

Please, tell me more about this trick oldboy.

Thanks!

Basically it depends on the amount of calls you believe will be required to be transferred, i would suggest a NPRAE or 2 T2/T1 boards, configure 2 trunk groups, one as network and other as user, configure a seizure code and then send the call out that trunk group and away you go.