8001 not initializing

[bugsbunny3]

Hi all, I have some Alcatel8001 phones connected to OXO connect, one of them doesn´t want to boot and stays in "Initializing" phase. I tried to plug it to PoE ethernet port, plug to 5V adapter, plug to adapter 5V without network, nothing helped to start this phone. Is there any chance to boot it from USB for example? Last FW version in phone was V4.2.0.7 11505.

[vappleyard]

Hi!

Are you Trying to flash the phone?

If you have access to Alcatel Bussines Portal on Technical Knowledge Center, you may want to see the article titled "8001 desk phone stuck at initializing and not booting"...
https://alcatel-lucent-enterprise.secur ... nel%208001

Regards!

[bugsbunny3]

Hi Vappleyard, I have access to ALE but link which you put here opens only main ALE web page and I couldn´t find it by name of file, can you send me the file?

[usgdaskj]

Hi,
I have the same problem with 13 8001G SIP phone and the link above it doesn't work.
any help please ?

[gacmuscat]

Hi,

I have same issue with lots of units 8001G.more units are going down as days pass by. Has anybody been able to figure out any solution for this issue?

Thanks & regards
Arfath

[thunaer86]

Hi,

I have the same problem. I have two 8001. Any solution?

Thanks

[hakuna]

Anyone find a solution for this? PLEASE HELP

[hakuna]

Tried the POE injector and was able to save some phones but still quite a lot not working!

[sabzalipoor]

Hi,

I have the same problem. I have two 8001. Any solution?

Thanks

[hakuna]

These are dead zombies. no solution.
PoE injectors could save about 2% of these phones.