"An operator is not available" voice prompt played

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alaint73
Member
Posts: 88
Joined: 08 Dec 2008 17:32

"An operator is not available" voice prompt played

Post by alaint73 » 18 May 2009 18:05

I have OXE release 8.01
and callXpress 7.9 integrated to OXE thru SIP.
the zero out option works well when the personal operator os left blank.
but when I put a number to allow a caller to press 0 during the subscriber’s personal greeting if the line is busy or ring-no-answer . I always have the message: "An operator is not available"

Any idea what is wrong?
OXE ACSE corporate 8.x, 9.x, 10.x, 11, 12.
OXE ACPS release 9.x, 10.x, 11.
ACSE_Alcatel-Lucent OpenTouch IP/SIP Integration.
8770 ACFE
Actis Administrator.
Cisco Certified CCNA/CCNP.

Zoltar13
Member
Posts: 25
Joined: 01 Jul 2008 11:54

Re: "An operator is not available" voice prompt played

Post by Zoltar13 » 04 Jun 2009 01:31

I can think of two possibilities. First it could be the natural thing to occur for a call that does not have a greeting in the CallXpress or if the call is routed to the bust station the CallXpress will tell the caller an operator is busy but then will allow to leave a message. Second it could b the CallXpress parser file. If the call type goes to the CallXpress with an unknow call type it will play the default message.

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