4645 transfer to Pilot voice guide
Posted: 08 Oct 2018 16:44
hello there
I just configured a 4645 Att.Attendant beforte a pilot in order to provide the caller a couple of options before reaching the CCD.
The thing works fine until the pilot gets into GF state, when it is connected to a "out of hours" voice guide.
when the pilot is in GF and I pick the option from the 4645 Att. Attendant, the call is transfered to the trunk's entity's CDT instead of the voice guide.
Internal ABC-F tunnel is created.
I tested with:
- supervised and blind transfer from 4645
- put the voice guide as simple option on pilot configuration
- put the voice guide as direction for pilot's GF state
- configured a complete pilot, redirection queue and voice guide processing group
it but it behaviews always the same.
Any suggestion to get it to work?
I just configured a 4645 Att.Attendant beforte a pilot in order to provide the caller a couple of options before reaching the CCD.
The thing works fine until the pilot gets into GF state, when it is connected to a "out of hours" voice guide.
when the pilot is in GF and I pick the option from the 4645 Att. Attendant, the call is transfered to the trunk's entity's CDT instead of the voice guide.
Internal ABC-F tunnel is created.
I tested with:
- supervised and blind transfer from 4645
- put the voice guide as simple option on pilot configuration
- put the voice guide as direction for pilot's GF state
- configured a complete pilot, redirection queue and voice guide processing group
it but it behaviews always the same.
Any suggestion to get it to work?